Ian Gabriel Condino

I’m a Customer Support and CRM Operations Specialist with 3+ years of remote experience, working at the intersection of client success and operational excellence. I’m trusted to handle 80+ high-volume inquiries daily with zero SLA misses, while keeping support responses accurate, empathetic, and systematized.

I manage 1,000+ CRM records across HubSpot and Salesforce with surgical accuracy—auditing, cleaning, and restructuring data so teams always have reliable access to the right client information. I’m also a first-line CRM technical support partner, resolving automation bottlenecks and system issues before they escalate.

I build Zapier and GoHighLevel automations that turn repetitive manual work into hands-free workflows. I write SOPs and troubleshooting guides that actually get used, including complete SOP libraries that reduce onboarding ramp-up time and eliminate process ambiguity.

I keep remote operations tight, transparent, and audit-ready through real-time inbox/CRM coordination, async communication, and continuous process improvement. I approach every client interaction as a system worth optimizing—and every system as an opportunity to deliver a better client experience.