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Mike Milhim

@mikemilhim

Results-driven leader dedicated to optimizing sales and retention operations.

United States

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes client satisfaction.

I am an accomplished VIP Manager with over 10 years of professional experience in Client Relationship Management, Sales, and Member Growth. My expertise lies in developing and implementing strategic sales initiatives that drive new business development and enhance competitive positioning within targeted markets. I pride myself on my ability to prioritize and manage multiple projects effectively, optimizing productivity to achieve critical sales goals and enhance bottom-line profits within the sports industry.

Throughout my career, I have consistently achieved remarkable results, including a 95% retention rate with VIP players at Caesars Sportsbook and leading my department in renewal rates for multiple seasons with the Brooklyn Nets. My ability to cultivate positive relationships has not only increased client satisfaction but also led to significant revenue growth, such as driving premium ticket revenue to $3.2 million with the Tampa Bay Buccaneers. I am passionate about leveraging my skills to contribute to a top employer's success.

Experience

Work history, roles, and key accomplishments

WS

VIP Manager

William Hill/Caesars Sportsbook

Nov 2019 - Dec 2021 (2 years 1 month)

Led VIP analysts in achieving player growth goals, developed outreach campaigns, and managed team performance. Delivered presentations on performance metrics to management.

Education

Degrees, certifications, and relevant coursework

State University of New York at Buffalo logoSB

State University of New York at Buffalo

Bachelor of Arts, Communication

Tech stack

Software and tools used professionally

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Mike Milhim - Customer Relationship Manager - Betway | Himalayas