Mike Milhim
@mikemilhim
Results-driven leader dedicated to optimizing sales and retention operations.
What I'm looking for
I am an accomplished VIP Manager with over 10 years of professional experience in Client Relationship Management, Sales, and Member Growth. My expertise lies in developing and implementing strategic sales initiatives that drive new business development and enhance competitive positioning within targeted markets. I pride myself on my ability to prioritize and manage multiple projects effectively, optimizing productivity to achieve critical sales goals and enhance bottom-line profits within the sports industry.
Throughout my career, I have consistently achieved remarkable results, including a 95% retention rate with VIP players at Caesars Sportsbook and leading my department in renewal rates for multiple seasons with the Brooklyn Nets. My ability to cultivate positive relationships has not only increased client satisfaction but also led to significant revenue growth, such as driving premium ticket revenue to $3.2 million with the Tampa Bay Buccaneers. I am passionate about leveraging my skills to contribute to a top employer's success.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Betway
Nov 2021 - Jul 2024 (2 years 8 months)
Managed and developed a team of key account managers, enhancing processes and executing initiatives to achieve KPIs. Conducted presentations for stakeholders and improved relationship-building skills within the department.
VIP Manager
William Hill/Caesars Sportsbook
Nov 2019 - Dec 2021 (2 years 1 month)
Led VIP analysts in achieving player growth goals, developed outreach campaigns, and managed team performance. Delivered presentations on performance metrics to management.
Senior Account Manager
Brooklyn Nets
Oct 2013 - Oct 2019 (6 years)
Promoted for exceeding sales goals, managed client communications, and organized events to boost engagement. Conducted calls and appointments to drive revenue generation.
Club Member Relations Associate
Tampa Bay Buccaneers
Nov 2011 - Sep 2013 (1 year 10 months)
Maintained communication with season ticket holders, managed premium seat staff, and ensured smooth operations during events. Promoted for outstanding performance.
Client Services Representative
Sporting Kansas City
Oct 2010 - Nov 2011 (1 year 1 month)
Delegated tasks during events, identified customer issues, and ensured satisfaction. Focused on retention and service quality.
Ticket Sales Representative
Tampa Bay Rays
Feb 2010 - Aug 2010 (6 months)
Organized meetings with clients to assess ticketing needs and successfully closed sales. Managed game day initiatives to enhance revenue.
Education
Degrees, certifications, and relevant coursework
State University of New York at Buffalo
Bachelor of Arts, Communication
Availability
Location
Authorized to work in
Job categories
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