Open to opportunities

Francesca Barone

@francescabarone

Message

Account manager driving revenue and retention in hospitality and gaming.

United States

Message

What I'm looking for

I seek a role where I can manage high-value client portfolios, lead teams, use CRM and data-driven strategies to grow revenue and retention within hospitality or gaming.

I am a dynamic, client-focused account manager with deep experience in the hospitality and gaming industries, skilled at managing high-value portfolios and leading cross-functional teams.

I currently manage a quarterly portfolio exceeding $4.8M and cultivate relationships with more than 150 clients to drive retention and lifetime value.

I leverage CRM systems (Salesforce, HubSpot, Playtech), data analysis, and targeted marketing campaigns to identify growth opportunities, improve engagement, and ensure regulatory compliance (AML, KYC, W2G).

I have led teams of account professionals, delivered measurable improvements in client satisfaction and retention, and designed promotional strategies that expanded market penetration and visibility.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Caesars Entertainment

Jan 2024 - Present (1 year 11 months)

Manage a high-value North America client portfolio exceeding $4.8M quarterly, driving retention (+30%) and revenue growth through targeted campaigns, compliance oversight, and executive client experiences.

Account Management CRM (Salesforce)HubSpot Revenue Growth Data Analysis Campaign Execution Team Leadership

Business Account Manager

IGT / NorthStar Lottery Group

Jan 2021 - Jan 2024 (3 years)

Managed 100+ business accounts in North and Central New Jersey, driving market expansion and a 25% increase in product visibility through promotional strategies and regional activations.