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Mikayla Johnson

@mikaylajohnson1

Message

Operations and customer-focused sales support professional with strong team and inventory leadership.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote sales position where my communication, relationship-building, and organizational skills help drive customer satisfaction and support organizational growth.

I’m a results-driven operations and customer service professional with over 8 years of experience in operations, client relations, inventory management, and team leadership. In fast-paced environments, I manage multiple priorities, resolve problems efficiently, and deliver consistently high-quality customer experiences.

As a Nursery Manager and Operations Manager, I’ve overseen daily operations, coordinated employee scheduling, and maintained accurate inventory records for large-scale shipments. I also support customers directly with expert guidance, and I’m tech-savvy with strong proficiency in computer systems and tools like Microsoft Office and Google Sheets.

Experience

Work history, roles, and key accomplishments

Current

Nursery Manager

Current

Greater Gallatin Contractors

Jul 2023 - Present (3 years 1 month)

Oversee daily operations of a high-volume nursery, including employee scheduling, inventory receiving and tracking, and irrigation scheduling. Provide customer guidance and plant recommendations, and develop landscape design recommendations for residential and commercial clients.

Operations Management Customer Service And Client Relations Team Leadership Inventory Irrigation Systems Scheduling Landscape Design Problem Solving Critical Thinking Time Management Written And Verbal Communication Conflict Resolution Microsoft Word Google Sheets

Operations Manager

Hospitality & Restaurant Industry

Aug 2017 - Apr 2020 (2 years 8 months)

Direct daily business operations and supervise a team by managing schedules for efficient coverage. Handle cash procedures, manage high-volume inventory orders and deliveries, resolve customer concerns, and train new employees.

Operations Management Team Supervision Scheduling Management Inventory Management Problem Solving Time Management Conflict Resolution

Receptionist

Great Clips

Greet clients, manage appointment scheduling, and answer incoming calls with professional customer support. Support daily front desk operations and administrative tasks.

Customer Support Appointment Scheduling Front Desk Operations Administrative Support Written And Verbal Communication Time Management Conflict Resolution

Medical Intern

Local Urgent Care

Assist clinical and administrative staff with daily operational tasks and observe patient care procedures and healthcare facility operations. Maintain strict confidentiality and professionalism in a medical environment.

Healthcare Operations Confidentiality PROFESSIONAL Problem Solving Time Management Written And Verbal Communication