Zoe Mandingaisa

Handled high-volume outbound calls, communicated campaign goals, and processed contributions while maintaining confidential records in CRM systems.

Assisted customers in a retail garden centre and independently prioritized daily routes while recording inventory quality and waste in a mobile reporting system.

Served as first point of contact for incoming calls, identified client needs, and routed inquiries to brokers or registry services while maintaining accurate records.

Supported clients in a high-volume contact-centre environment by explaining services, identifying needs, and documenting interactions in CRM systems.

Supported customers, resolved concerns, processed transactions, reconciled tills, and maintained accurate daily records while coordinating store operations.

Assisted customers with product selection, returns, and questions in a high-volume retail environment, using patience and sound judgment to resolve issues.

Supported lesson delivery, independently led reading sessions and substitute classes, supervised boarding students, and assisted with term-start hostel administration.

Earned Canva Graphic Design Essentials and Canva Essentials certifications in 2025.

Completed A Level, AS Level, and IGCSE certificates in 2021.

Holds a ProServe certification valid until 2030.

Holds a Serving It Right certification valid until 2027.