Looking for a job

Nobuhle Charmaine Nleya

@nobuhlecharmainenley

Operations and customer experience professional improving workflows, inventory, and client service across Zimbabwean markets.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can lead customer experience and operations—streamlining workflows, improving inventory and records, and partnering with stakeholders to grow service quality and measurable performance.

I’m a results-driven Customer Experience and administrative professional with 5+ years coordinating operations, managing client relations, and supporting research and communications. I focus on delivering timely service, tightening processes, and building strong stakeholder relationships.

In my current role as Operations Manager, I oversee customer orders across Harare and Gweru, manage supplier relationships, and maintain accurate inventory records. I coordinate order processing and customer inquiries while improving operational systems to protect service quality and efficiency.

Previously, I supported client-facing delivery as an Administrative Assistant, handling bookings, invoicing, and payment processing for multiple accounts. I’ve also contributed as a Survey Researcher and Public Relations Intern, and I bring membership-growth experience from serving as JCI Gweru Vice President.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Dainty Cosmetics

Jan 2023 - Present (3 years 6 months)

Oversee customer order processing and manage day-to-day operations across Harare and Gweru markets. Handle supplier relationships, procurement, stock control, pricing strategy, and maintain accurate inventory records.

Order Processing Customer Inquiries Supplier Relationship Management Procurement Inventory Management Stock Control Pricing Strategy Inventory Records Operational Systems

Current

Operations Manager

Current

Dainty Cosmetics

Jan 2023 - Present (3 years 6 months)

Oversee customer orders across Harare and Gweru and coordinate order processing and customer inquiries. Manage suppliers, procurement, stock control, and maintain accurate inventory records and operational systems.

Customer Order Management Supplier Relationship Management Procurement Stock Control Pricing Strategy Order Processing Order Inquiries Inventory Operational Systems

Administrative Assistant

Digsol Media

Jul 2024 - Jan 2026 (1 year 6 months)

Managed client accounts to ensure timely service delivery and coordinated bookings, invoicing, and payment processing. Supported improved administrative systems and provided front-line customer support.

Client Account Management Bookings Coordination Invoicing Payment Processing Administrative Systems Customer Support

Administrative Assistant

Digsol Media

Jul 2024 - Jan 2026 (1 year 6 months)

Managed 10–15 client accounts daily, coordinating bookings, invoicing, and payment processing to ensure timely service delivery. Improved administrative systems and provided front-line customer support for corporate and development-sector clients.

Client Administration Invoicing Payment Processing Customer Support

Survey Researcher

Topline Research Solutions

Jun 2022 - Dec 2022 (6 months)

Conducted structured field surveys and delivered daily insights. Ensured accurate data collection and reporting compliance.

Structured Field Surveys Data Collection Survey Research Reporting Compliance

Survey Researcher

Topline Research Solutions

Jun 2022 - Dec 2022 (6 months)

Conducted structured field surveys and delivered daily insights. Ensured accurate data collection and compliant reporting.

Survey Research Data Collection & Insights

Public Relations Intern

City of Gweru

Oct 2020 - Oct 2021 (1 year)

Supported council campaigns and public events and produced newsletters, fact sheets, and digital updates. Managed public inquiries and contributed to communications activities.

Public Relations Campaign Support Public Events Newsletter Writing Fact Sheets Digital Communication Stakeholder Communication Customer Public Inquiries

Public Relations Intern

City of Gweru

Oct 2020 - Oct 2021 (1 year)

Supported council campaigns and public events by producing newsletters, fact sheets, and digital updates. Managed public inquiries and assisted with public communications.

Fact Sheets Public Inquiries Digital Communication