Mikayla Dukes
@mikayladukes
I resolve customer concerns across remote support, fundraising, retail, and travel.
United StatesWhat I'm looking for
I've supported customers at TELUS International, Big Lots, and FLS by resolving travel, account, purchase, and fundraising questions in fast-paced environments. I handle high-volume communication, navigate multiple systems accurately, document customer information, and work toward daily goals.
I'm also building digital communication and organization skills through content creation and social media management while pursuing a Human Resource Management degree. My childcare experience has strengthened my scheduling, conflict resolution, multitasking, and structured daily operations.
Experience
Work history, roles, and key accomplishments
Fundraising Representative
FLS
Aug 2025 - Present (1 year 1 month)
Made outbound calls to potential donors and supporters to request donations and pledges. Engaged customers in conversations, explained fundraising campaigns, and encouraged donations while handling objections professionally.
Education
Degrees, certifications, and relevant coursework
Trident Technical College
Associate of Applied Science, Human Resource Management
Pursuing a degree in Human Resource Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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