Mikael Fernandez
@mikaelfernandez
I drive sales and customer satisfaction in fast-paced retail, hospitality, and service environments.
United StatesWhat I'm looking for
I've built over 10 years of customer-facing experience across Spectrum Charter, H&M, Dave & Buster's, Universal Orlando Resort, and Towne Park. I focus on educating customers, processing transactions accurately, resolving concerns, and creating positive experiences in fast-paced settings.
In my current role at Spectrum Charter, I meet monthly sales goals through product demonstrations, customer engagement, and relationship building. I've also trained team members, supported POS and payment operations, monitored inventory, and maintained high service standards across retail, food and beverage, valet, and event environments.
I'm bilingual in Spanish and bring a strong work ethic, attentive listening, persuasive communication, teamwork, and a willingness to learn new technologies.
Experience
Work history, roles, and key accomplishments
Sales Specialist
Spectrum Charter
Mar 2024 - Present (2 years 5 months)
Meeting or exceeding monthly sales goals and providing excellent customer service by educating and engaging customers through product demonstrations. Building relationships with customers and collaborating with colleagues in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Berkeley College
Some College (No Degree), General Studies
Grade: 3.2/4.0
Completed some college coursework without earning a degree, achieving a GPA of 3.2 out of 4.0 and completing 60 credits.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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