Lydia Hancock
@lydiahancock
Sales and customer service professional supporting repeat trade business at Lowe’s.
United StatesWhat I'm looking for
I build repeat business and keep projects on schedule by supporting trade professionals with solution-focused product guidance at Lowe’s, using CRM tools to manage my pipeline from quoting and special orders to delivery coordination and post-sale follow-up.
Before that, I supported multiple departments at The Home Depot, handling professional contractor accounts, high-volume transactions, and special orders, while training new employees and improving customer satisfaction survey scores to consistent 87–100% weekly averages.
Experience
Work history, roles, and key accomplishments
Build and maintain strong relationships with trade professionals by providing reliable, solution-focused support tailored to their business needs.
Spa Sales Attendant
Beem Light Sauna
Mar 2025 - Apr 2025 (1 month)
Handled inbound phone calls, scheduled appointments, and managed the daily booking calendar. Assisted clients with product recommendations and wellness packages to drive sales.
Supported multiple departments including Garden, Service Desk, Paint, and Front End. Drove improvement in customer satisfaction survey scores from approximately 60% to consistent 87-100% weekly averages.
Catering Driver
Cafe Zupas
Jul 2018 - Nov 2019 (1 year 4 months)
Delivered catering orders accurately and on time, ensuring a professional and seamless customer experience. Achieved top catering sales in the district for two consecutive months.
Managed shift operations and supported smooth, timely service across front counter and kitchen. Trained new team members and enforced food safety and service standards.
Cashier
Dick's Marketplace
Sep 2016 - Nov 2016 (2 months)
Assisted customers with purchases, questions, and product selection in a fast-paced retail setting. Processed transactions accurately and efficiently.
Education
Degrees, certifications, and relevant coursework
Dongguk University
Certificate, Korean Language
Completed Certificate of Korean Language, Level 1A and 1B.
Blue Peak High School
High School Diploma, General Studies
Earned High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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