Camila Dorado
@camiladorado
Dedicated customer service professional with a passion for helping others.
What I'm looking for
I am a highly dedicated and personable professional with extensive experience in customer service. My commitment to ensuring an exceptional experience for every customer has been proven through my ability to handle high-pressure situations with composure and professionalism. I thrive in fast-paced, multicultural environments, delivering top-notch service while focusing on safety, comfort, and satisfaction.
Currently, I work as a Sales Specialist at Apple Inc., where I have contributed over $300k in total revenue and improved customer engagement significantly. My previous roles, including positions at Aspen Dental and Spirit Airlines, have equipped me with strong communication, conflict resolution, and problem-solving skills. I am fluent in both Spanish and English, allowing me to connect with a diverse clientele and provide tailored support.
Experience
Work history, roles, and key accomplishments
Sales Specialist
Apple Inc
Aug 2024 - Present (1 year 3 months)
Delivered exceptional customer service by following Apple's steps of service, achieving a QTD TMS of 81. Contributed over $300k in total revenue QTD, converting to business leads with 90 QTD (200 YTD) and increasing AppleCare attachment on iPhones from 22% to 39%.
Front Desk
Aspen Dental
Jan 2023 - Jan 2024 (1 year)
Managed appointment scheduling and presented treatment plans to patients, assisting with insurance coverage understanding. Provided excellent customer service by promptly responding to inquiries and maintaining patient confidentiality in adherence to HIPAA regulations.
Server
Uncle Julio's
Feb 2022 - Jan 2023 (11 months)
Greeted customers with a smile and answered questions regarding menu items, making suggestions based on their preferences. Organized and reset tables, consistently providing friendly, attentive, and professional service to ensure a memorable dining experience.
Front Desk
Spirit Airlines
Jan 2022 - Jan 2023 (1 year)
Checked in passengers and their luggage, handling customer concerns regarding tickets and boarding. Answered questions about airplane fees, schedules, and fares, while effectively communicating messages between gate, ground team, and flight crew.
Server
Chilis
Dec 2021 - Jul 2022 (7 months)
Provided a welcoming environment for patrons, delivering superior customer service and managing reservations, payments, cash handling, and tip distribution. Maintained excellent food, health, and safety standards while cooperating and communicating effectively with all serving and kitchen staff.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associate of Science, General Studies
2022 - 2024
Studied general education courses and foundational subjects relevant to various career paths. Developed strong communication and critical thinking skills.
Pioneers Academy
Certificate, Dental Assisting
2022 - 2023
Completed a comprehensive program focused on dental assisting, including clinical procedures and patient care. Gained practical skills in dental office operations and patient management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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