Open to opportunities

Camila Dorado

@camiladorado

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Dedicated customer service professional with a passion for helping others.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly dedicated and personable professional with extensive experience in customer service. My commitment to ensuring an exceptional experience for every customer has been proven through my ability to handle high-pressure situations with composure and professionalism. I thrive in fast-paced, multicultural environments, delivering top-notch service while focusing on safety, comfort, and satisfaction.

Currently, I work as a Sales Specialist at Apple Inc., where I have contributed over $300k in total revenue and improved customer engagement significantly. My previous roles, including positions at Aspen Dental and Spirit Airlines, have equipped me with strong communication, conflict resolution, and problem-solving skills. I am fluent in both Spanish and English, allowing me to connect with a diverse clientele and provide tailored support.

Experience

Work history, roles, and key accomplishments

Current

Sales Specialist

Current

Apple Inc

Aug 2024 - Present (1 year 3 months)

Delivered exceptional customer service by following Apple's steps of service, achieving a QTD TMS of 81. Contributed over $300k in total revenue QTD, converting to business leads with 90 QTD (200 YTD) and increasing AppleCare attachment on iPhones from 22% to 39%.

Customer Service Sales Business Development Team Collaboration Product Knowledge Communication Problem Solving Conflict Resolution Microsoft Office

Front Desk

Aspen Dental

Jan 2023 - Jan 2024 (1 year)

Managed appointment scheduling and presented treatment plans to patients, assisting with insurance coverage understanding. Provided excellent customer service by promptly responding to inquiries and maintaining patient confidentiality in adherence to HIPAA regulations.

Scheduling Treatment Planning Insurance Verification Customer Service HIPAA)Confidentiality Payment Processing Data Entry Communication Microsoft Office HIPAA

Server

Uncle Julio's

Feb 2022 - Jan 2023 (11 months)

Greeted customers with a smile and answered questions regarding menu items, making suggestions based on their preferences. Organized and reset tables, consistently providing friendly, attentive, and professional service to ensure a memorable dining experience.

Customer Service Table Management Food Service Communication Teamwork Problem Solving Hospitality

Front Desk

Spirit Airlines

Jan 2022 - Jan 2023 (1 year)

Checked in passengers and their luggage, handling customer concerns regarding tickets and boarding. Answered questions about airplane fees, schedules, and fares, while effectively communicating messages between gate, ground team, and flight crew.

Customer Service Ticketing Communication Problem Solving Conflict Resolution Airline Operations Data Entry Microsoft Office

Server

Chilis

Dec 2021 - Jul 2022 (7 months)

Provided a welcoming environment for patrons, delivering superior customer service and managing reservations, payments, cash handling, and tip distribution. Maintained excellent food, health, and safety standards while cooperating and communicating effectively with all serving and kitchen staff.

Customer Service Food Safety Payment Processing Teamwork Communication Order Taking Table Service Hospitality

Education

Degrees, certifications, and relevant coursework

Valencia College

Associate of Science, General Studies

2022 - 2024

Studied general education courses and foundational subjects relevant to various career paths. Developed strong communication and critical thinking skills.

Pioneers Academy

Certificate, Dental Assisting

2022 - 2023

Completed a comprehensive program focused on dental assisting, including clinical procedures and patient care. Gained practical skills in dental office operations and patient management.