Mihonna Williams
@mihonnawilliams
Dedicated customer service professional with strong problem-solving skills.
United StatesWhat I'm looking for
I'm Mihonna Williams, a dedicated customer service professional with a strong background in managing high volumes of inquiries and providing exceptional support. My experience as a Call Operator at NIH has honed my ability to direct calls efficiently and ensure smooth transitions for callers, while also adhering to compliance standards. I take pride in delivering accurate information and maintaining high call quality.
Previously, I worked as a Customer Service Representative at Retail Business Services, where I managed client portfolios and resolved customer concerns promptly. My role involved tracking call metrics and identifying opportunities to enhance customer experiences. Additionally, my internship at Smithers allowed me to develop strong organizational skills and collaborate effectively with lab staff to ensure data accuracy.
Experience
Work history, roles, and key accomplishments
Call Operator
AFCO - NIH
Apr 2024 - Present (1 year 3 months)
Managed high volumes of inbound inquiries related to NIH emergency services, programs, research, and operations. Directed calls to appropriate departments or personnel ensuring smooth transitions and quick resolutions.
Customer Service Representative
Retail Business Services (RBS)
Nov 2022 - Apr 2024 (1 year 5 months)
Managed a large volume of inbound calls and directed calls to respective personnel. Researched and resolved customer concerns and queries in an adequate and timely manner.
Data Entry Intern
Smithers
Jun 2022 - Aug 2022 (2 months)
Organized various lab documentation and built and maintained reports for consolidated lab analysis. Utilized software to create vital templates for the Quality Control division.
Expresslane Shopper
Harris Teeter
Nov 2021 - Jun 2022 (7 months)
Provided exceptional customer service to online customers by shopping online orders and loading cars upon arrival. Quickly resolved any disputes with orders and recommended alternative products to ensure customer satisfaction.
Golf Services
Topgolf
Dec 2019 - Jan 2022 (2 years 1 month)
Greeted and checked-in all guests upon arrival, and organized and maintained guest bay assignments. Ensured guests understood and complied with safety rules and regulations to guarantee a safe and fun experience.
Intern
Germantown Dental Services
Sep 2019 - Aug 2020 (11 months)
Organized and filed patient's charts, and sterilized dental instruments and equipment. Sanitized patient rooms after each use and greeted patients, checking for proper dental documentation.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, General Studies
Obtained a High School Diploma in May 2020. This foundational education provided a broad understanding across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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