Open to opportunities

Mihai Mesaros

@mihaimesaros

Client-focused Account Specialist and Brand Consultant delivering accurate orders, expert guidance, and partner collaboration.

United States

Message

What I'm looking for

I’m looking for a client-focused role where I can use proven problem solving and communication to provide expert service—driving accurate execution, clear status updates, and strong collaboration between customers, partners, and internal teams.

I’m a client-focused professional with experience handling multiple projects and delivering strong analytical, problem-solving, and interpersonal support across diverse customer environments.

I’ve built reliable results through collaboration and communication—fostering alliances between business/channel partners and technology teams while ensuring fast, accurate execution, including order entering, escalation handling, and training colleagues with practical guides.

Across mortgage title and client experience work, I analyzed abstracts and commitments for title and lien accuracy, coordinated execution for closings, advised on forbearance and post-forbearance options, and supported HIPAA-compliant provider workflows. I also bring a proven sales background, coaching teams to improve performance and increasing sales by 13% in 2016 and 17% in 2017.

Experience

Work history, roles, and key accomplishments

Current

Account Specialist/Brand Consultant

Current

Cabinet Works Group

Jan 2022 - Present (4 years 5 months)

Handled accurate order entry and resolved escalation concerns by providing quick, detail-oriented support. Provided product information and created training guides to help customers place orders, while training and supporting colleagues.

Order Entry Product Support Customer Training Attention To Detail Time Management Interpersonal Communication

Title Specialist/Coordinator

Rocket Mortgage (Quicken Loans)

Jan 2020 - Jan 2022 (2 years)

Reviewed title abstracts and commitments to ensure title and lien accuracy and organized mortgage execution for all parties attending closing. Analyzed and removed requirements on title reports with proper documentation and coordinated client communications on order status.

Closing Coordination Abstracts & Commitments Requirements Analysis Client Communication

Client Experience Specialist

Rock Connections, LLC

Jan 2018 - Jan 2020 (2 years)

Managed inbound chats and calls for Quicken Loans and Blue Cross Blue Shield of Michigan, guiding clients through forbearance and post-forbearance options. Provided loan origination and payment guidance and supported medical providers with prior authorization while maintaining HIPAA compliance.

client support Forbearance Options HIPAA compliance Prior Authorizations Loan Origination Guidance Payment management

Sales Associate/Sales Manager

General Nutrition Center (GNC)

Jan 2014 - Jan 2018 (4 years)

Interviewed, supervised, and coached employees to improve performance, while driving participation in monthly product sales contests. Improved total sales by 13% in 2016 and 17% in 2017 by implementing company-wide money-saving programs and sales practices.

Sales Leadership Employee Coaching Interviewing Performance Management Sales Contests Strategic Planning Time Management Attention To Detail