Mihaela BurlacuMB
Open to opportunities

Mihaela Burlacu

@mihaelaburlacu

Experienced Sales Operations & Customer Success Manager driving team performance.

Greece
Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in sales operations and customer success, with opportunities for growth and a focus on team collaboration.

I am an experienced Sales Operations and Customer Success Manager with a proven track record of developing and implementing successful sales strategies. My expertise lies in building and leading high-performing sales teams, which has resulted in significant improvements in productivity and customer satisfaction. I embrace technology to streamline processes, saving costs and enhancing team performance.

Throughout my career, I have formed and led teams that achieved remarkable results, such as a 40% improvement in customer response times and a 30% increase in customer satisfaction ratings. I am passionate about fostering a supportive and inclusive environment, ensuring that my team feels comfortable and empowered to excel. I am eager to join a company where I can continue to evolve, grow, and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

RO

Sales Operations Manager

Rove

Oct 2022 - Nov 2023 (1 year 1 month)

Maintained a stellar guest satisfaction rate of 95% by successfully managing a team of 4 support professionals, overseeing daily operations, and implementing process improvements. Optimized sales operations across all markets, leading to a 25% increase in lead conversion rates.

VH

Front Desk Agent

Vispas Hotel

May 2015 - Oct 2017 (2 years 5 months)

Managed front desk operations, enhancing guest experiences through efficient handling of check-ins, inquiries, and event coordination. Trained and supervised new staff to ensure seamless customer service.

Education

Degrees, certifications, and relevant coursework

The Manchester Metropolitan University logoTU

The Manchester Metropolitan University

Bachelor of Arts (Hons), International Hotel Business Management

Grade: High Honors

Completed a Bachelor of Arts with honors, specializing in International Hotel Business Management. The curriculum focused on key aspects of hotel operations and global business strategies.

Tech stack

Software and tools used professionally

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