Mihaela Burlacu
@mihaelaburlacu
Experienced Sales Operations & Customer Success Manager driving team performance.
What I'm looking for
I am an experienced Sales Operations and Customer Success Manager with a proven track record of developing and implementing successful sales strategies. My expertise lies in building and leading high-performing sales teams, which has resulted in significant improvements in productivity and customer satisfaction. I embrace technology to streamline processes, saving costs and enhancing team performance.
Throughout my career, I have formed and led teams that achieved remarkable results, such as a 40% improvement in customer response times and a 30% increase in customer satisfaction ratings. I am passionate about fostering a supportive and inclusive environment, ensuring that my team feels comfortable and empowered to excel. I am eager to join a company where I can continue to evolve, grow, and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Senior Operations Manager
Evergrowth
Dec 2023 - Mar 2025 (1 year 3 months)
Reformed operational structures for 4 startup tech clients, providing close engagement and 24/7 support. Delivered comprehensive reporting, sales operations insights, and data analysis to streamline sales processes and optimize pipeline management.
Sales Operations Manager
Rove
Oct 2022 - Nov 2023 (1 year 1 month)
Maintained a stellar guest satisfaction rate of 95% by successfully managing a team of 4 support professionals, overseeing daily operations, and implementing process improvements. Optimized sales operations across all markets, leading to a 25% increase in lead conversion rates.
Head of Quality Assurance
June
Mar 2022 - Oct 2022 (7 months)
Spearheaded the development and implementation of a comprehensive quality assurance system, improving product and service standards across the company. Enhanced operational efficiency through strategic QA interventions and continuous improvement processes.
Head Of Sales Department
June
Mar 2021 - Mar 2022 (1 year)
Directed a team of 20 sales professionals, achieving and maintaining 100% occupancy rates. Implemented lead generation and sales conversion strategies, resulting in a 40% increase in qualified leads and a boost in conversion rates within the first quarter.
Customer Success Manager
June
Jun 2019 - Mar 2021 (1 year 9 months)
Consistently exceeded sales targets by 25%, skillfully managing customer relationships and delivering tailored solutions. Implemented innovative sales strategies that boosted annual customer base.
Operations Agent
E-Travel S.A.
Nov 2017 - May 2019 (1 year 6 months)
Delivered comprehensive support for flight reservations, changes, and cancellations, while also managing invoicing and payment processes. Played a key role in improving customer retention by providing exceptional travel support services.
Front Desk Agent
Vispas Hotel
May 2015 - Oct 2017 (2 years 5 months)
Managed front desk operations, enhancing guest experiences through efficient handling of check-ins, inquiries, and event coordination. Trained and supervised new staff to ensure seamless customer service.
Education
Degrees, certifications, and relevant coursework
The Manchester Metropolitan University
Bachelor of Arts (Hons), International Hotel Business Management
Grade: High Honors
Completed a Bachelor of Arts with honors, specializing in International Hotel Business Management. The curriculum focused on key aspects of hotel operations and global business strategies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Mihaela?
You can contact Mihaela and 90k+ other talented remote workers on Himalayas.
Message MihaelaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
