Open to opportunities

Babouri Sa

@babourisa

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Customer Success Manager with expertise in sales and translation.

Greece

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What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

With a robust background in customer success and sales, I have honed my skills in managing client relationships and ensuring satisfaction. My journey began with a bachelor’s degree in translation and interpretation, which laid the foundation for my ability to communicate effectively across cultures. Over the years, I have worked with prestigious organizations, including HP and Mercedes Benz, where I developed a keen understanding of client needs and business operations.

Currently serving as a Regional Internal Customer Success Manager, I leverage my multilingual capabilities and extensive experience in sales to drive results and foster long-term partnerships. My role involves not only managing accounts but also empowering teams to deliver exceptional service. I thrive in dynamic environments and am committed to continuous improvement, always seeking innovative solutions to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Regional Internal Customer Success Manager

Current

GCC-EGL

May 2020 - Present (5 years)

Currently serving as a Regional Internal Customer Success Manager, responsible for ensuring customer satisfaction and managing internal accounts. Skilled in handling customer inquiries and providing effective solutions.

Customer Success Account Management Communication Problem Solving Microsoft Excel Customer Relationship Management Negotiation Team Collaboration

Inside Sales Representative

Mar 2016 - May 2020 (4 years 2 months)

Worked as an Inside Sales Representative managing accounts for HP, focusing on customer engagement and sales strategies to enhance client relationships.

Sales Account Management Customer Engagement Communication Negotiation Microsoft Excel CRM Software Team Collaboration Problem Solving

Freelance Translator / Interpreter

NHK

Oct 2016 - Oct 2017 (1 year)

Provided freelance translation and interpretation services for Japanese TV NHK, ensuring accurate communication across languages.

Translation Communication Time Management Freelancing Problem Solving

Senior Advisor

Teleperformance

Jul 2015 - Dec 2016 (1 year 5 months)

Served as a Senior Advisor for Apple at Teleperformance, addressing managerial requests and providing high-level customer support.

Customer Support Management Communication Problem Solving Team Leadership Technical Support Time Management Negotiation Conflict Resolution

Translator / Interpreter

Mercedes Benz

Oct 2014 - Nov 2014 (1 month)

Worked as a translator and interpreter for the Establishment of Cars Industry Development at Mercedes Benz, facilitating communication between Arabic and English speakers.

Translation Communication Time Management Problem Solving