Miguel Victor Mateo

I am a versatile Customer and Technical Support Representative with two years of experience at Henry Schein One Business. My expertise lies in providing exceptional customer service and technical support, ensuring client satisfaction and retention across American and Canadian markets. I have a proven track record of offering clients easy-to-understand guidance and actionable solutions, positively impacting all customer interactions.

In my role as a Technical Support Representative at Buwelo Exactstar Company, I boosted overall service quality by achieving high customer satisfaction survey scores from US clients. I have installed and configured dental software and have experience in training and coaching new employees in both the USA and the Philippines, enhancing their productivity levels. My technical skills include troubleshooting, setting up dental software, and utilizing various tools such as Google Workspace and MS Office.