Miguel Rodriguez
@miguelurielrodriguez
CAPM-certified operations professional seeking remote project coordination and operations opportunities.
United StatesWhat I'm looking for
I’m a CAPM-certified project and operations professional with experience coordinating cross-functional workflows, improving processes, managing timelines, developing documentation, and supporting stakeholders in fast-paced environments. One of my key accomplishments was designing and implementing a new operational workflow that reduced a 30-day process to just 7 days while maintaining regulatory requirements.
Throughout my career, I’ve worked closely with internal teams, external partners, and senior leadership to identify process improvements, implement new procedures, support pilot programs, and keep complex work moving toward key milestones. My strengths include project coordination, process improvement, stakeholder communication, Agile principles, SOP development, documentation, problem-solving, and workflow management.
I also hold a master’s degree in Global Affairs and have international professional experience in Taiwan. I’m especially interested in fully remote opportunities in project management, project coordination, program operations, business operations, implementation, and international development where I can continue building my project management career and contribute to meaningful, well-organized initiatives.
Experience
Work history, roles, and key accomplishments
Built and implemented a new workflow that reduced post-closing and funding timelines from 30 days to 7 while maintaining state and federal regulatory compliance. Coordinate cross-functional workflows among internal team members, lenders, and loan products, ensuring timely process execution and helping get most loans from application to ready-to-close status in 21 days. Partnered with senior leader
Worked as Operations Specialist at wemlo®.
Worked as ESL Teacher at iTutorGroup.
Worked as Customer Service Representative at ISN Corp.
Managed lender claims for the preservation of foreclosed FHA properties through resale or reconveyance. Coordinated with lenders, government agencies, and internal teams using Microsoft 365 and document management systems to maintain accurate, complete, and review-ready claim files within 7–10 days.
Taught ESL to Taiwanese children ages 4-18
Delivered English instruction to students ages 4–18 in Taiwan, adapting across cultural and learning environments while collaborating with teaching staff and coordinating student showcases to demonstrate progress and strengthen parent engagement.
Answered calls from people who were in danger of foreclosure. I assisted them with their options with HUD.
Supported FHA-insured homeowners under a HUD contract by guiding loss-mitigation cases, screening complaints, and escalating lender-conduct issues in accordance with HUD requirements. Contributed to the implementation of reverse-mortgage workflows and servicing standards, helping establish processes for a new service area and improve consistency across case handling.
Bilingual Customer Service Representative II
Jan 2012 - Jan 2014 (2 years)
Worked as Bilingual Customer Service Representative II at Midland Mortgage Corporation.
Education
Degrees, certifications, and relevant coursework
Amberton University
Graduate Certificate, Project Management
2024 - 2025
Agile Project Management Graduate Certificate
University of Oklahoma
Master of Arts, International/Global Studies
2020 - 2023
University of Oklahoma
Bachelor of Arts, Industrial and Organizational Psychology
2008 - 2013
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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