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Vianney Rivero

@vianneyrivero

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Client Success Specialist with expertise in project management and ESL instruction.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and professional growth.

As a Client Success Specialist at Omnia Real Estate Services, I serve as the primary liaison between clients and internal teams, ensuring seamless communication and timely updates throughout project lifecycles. My role involves coordinating project timelines for over 600 monthly evaluations, managing deliverables, and aligning with client expectations to support successful execution. I take pride in identifying and resolving client issues promptly, which has helped maintain high levels of satisfaction and client retention.

Prior to my current position, I gained valuable experience as a Freelance English ESL Instructor in Thailand and as an English Language and Cultural Teacher in Spain. I delivered high-quality ESL instruction to diverse groups of students, developing a year-long curriculum that fostered comprehensive linguistic competence. My commitment to dynamic learning led me to implement engaging projects, such as a letter exchange program between Spanish and American students, which enriched their learning experience.

Additionally, I worked as a Project Manager Assistant at the CSUF Administration and Finance Department, where I collaborated with clients and project managers to conceptualize project expectations and crafted detailed timelines and proposals. My ability to master software platforms quickly and create inclusive instructional resources has been instrumental in optimizing learning experiences.

Experience

Work history, roles, and key accomplishments

Current

Client Success Specialist

Current

Omnia Real Estate Services

Jun 2024 - Present (11 months)

Acted as the primary point of contact between clients and internal teams, ensuring smooth communication and timely updates throughout project lifecycles. Managed project timelines for over 600 evaluations, resolved client issues, and analyzed data to recommend process improvements.

Client Communication Project Management Data Analysis Problem Solving

Current

Client Success Specialist

Current

Omnia Real Estate Services

Jun 2024 - Present (11 months)

Acted as the primary point of contact between clients and internal teams, ensuring smooth communication and timely updates throughout project lifecycles. Managed project timelines for over 600 evaluations and resolved client issues to maintain satisfaction and retention.

Client Communication Project Management Data Analysis Problem Solving Time Management Remote Collaboration Process Improvement

Freelance ESL Instructor

Self Employed

Jun 2023 - Apr 2024 (10 months)

Delivered high-quality ESL instruction to 120 students, developed a comprehensive curriculum, and implemented engaging projects to enhance learning. Led a letter exchange program between Spanish and American students.

ESL Curriculum Development Classroom Management Project Coordination

English Language and Cultural Teacher

Self Employed

Oct 2021 - Jun 2023 (1 year 8 months)

Provided English language instruction to students of various ages, developed engaging activities, and fostered a dynamic learning environment. Focused on achieving comprehensive linguistic competence.

English Instruction Student Motivation Cultural Exchange

Freelance ESL Instructor

Self Employed

Jun 2023 - Apr 2024 (10 months)

Delivered high-quality ESL instruction to 120 students, developed a year-long curriculum, and implemented engaging projects to enhance learning. Coordinated a letter exchange program between Spanish and American students.

ESL Curriculum Development Classroom Management

English Language and Cultural Teacher

Self Employed

Oct 2021 - Jun 2023 (1 year 8 months)

Taught English to students of various ages, developed a year-long curriculum, and prepared over 85 activities to foster dynamic learning experiences.

Curriculum Design Student Motivation Cultural Exchange Communication Skills

Project Manager Assistant

CSUF Administration and Finance Department

Dec 2020 - Aug 2021 (8 months)

Collaborated with clients to conceptualize project expectations and crafted detailed timelines and proposals. Developed instructional resources to enhance software learning experiences.

Project Coordination Proposal Development Instructional Design Remote Work Time Management

Project Manager Assistant

CSUF Administration and Finance Department

Dec 2020 - Aug 2021 (8 months)

Collaborated with clients and project managers to define project expectations, crafted detailed timelines, and developed instructional resources to enhance software learning experiences.

Project Coordination Instructional Design

Education

Degrees, certifications, and relevant coursework

California State University, Fullerton

Bachelor of Arts, Business Administration

2017 - 2021

Bachelor of Arts in Business Administration with a focus on Marketing. Developed skills in strategic marketing, consumer behavior, and business management.