Amanda Lopez
@amandalopez
Project-focused operations specialist driving onboarding, workflow optimization, and SLA compliance.
United StatesWhat I'm looking for
I am a project-focused operations and program support specialist with 7+ years coordinating cross-functional teams, onboarding and training programs, and compliance-driven workflows across enterprise and nonprofit environments. I consistently manage high-volume workflows, identify and escalate operational risks, and improve process efficiency while exceeding performance benchmarks.
At JPMorgan Chase I coordinated multi-team onboarding and training, supported workflow balancing to maintain SLA compliance, and mentored new hires to accelerate ramp-up; previously I managed program operations and student records for nonprofit education initiatives. I bring strong stakeholder communication, documentation management, and tooling skills (Asana, Monday.com, Jira, Microsoft Office) to drive reliable operations and measurable improvements.
Experience
Work history, roles, and key accomplishments
Coordinated cross-department onboarding and training for four operational teams, identified and escalated operational risks, and maintained an average productivity rate of 108% against an 85% benchmark while ensuring SLA compliance.
Processed high‑volume financial documentation under strict SLA and compliance standards, coached and onboarded 20+ new hires, and identified fraud‑prevention issues to maintain accuracy and deadline compliance.
Program Administrative Assistant
National Latino Education Institute
Jan 2017 - Jan 2018 (1 year)
Coordinated academic program operations, managed scheduling and documentation for 100+ student records, and organized 4+ educational events and exam sessions to improve student experience and stakeholder communication.
Education
Degrees, certifications, and relevant coursework
Malcolm X College
Associate in Business Studies, Business Studies
Grade: 3.5/4.0
Completed an Associate in Business Studies with honors and a cumulative GPA of 3.5/4.0 in June 2023.
Instituto Health Science Career Academy
High School Diploma, High School Diploma
2010 - 2014
Grade: 4.0
Graduated with a High School Diploma, achieving a cumulative GPA of 4.0 and Summa Cum Laude honors in June 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Amanda?
You can contact Amanda and 90k+ other talented remote workers on Himalayas.
Message AmandaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
