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Miguel TavaresMT
Open to opportunities

Miguel Tavares

@migueltavares

I support departmental software, train end users, and maintain accurate ICT systems.

Jamaica
Message

I support the Department of Correctional Services’ MIS Nexus Unit by training correctional and staff officers on departmental software, creating guides and Canva training videos, and reducing repeat support tickets through hands-on sessions.

I monitor ICT hardware and system software remotely, perform audits and compliance reviews, and manage validated departmental data for reliable reporting in St. Catherine. I also bring customer service, technical troubleshooting, HTML, CSS, Visual Studio Code, and responsive website development experience from call center and personal projects.

Experience

Work history, roles, and key accomplishments

DS
Current

Technical Support Specialist

Department of Correctional Services

Jan 2024 - Present (2 years 7 months)

Delivered end user training for departmental software, creating guides and training videos that reduced repeat support tickets. Monitored ICT hardware and system software, performed audits, and managed data entry and validation.

TrainingTechnical SupportData EntryCanvaRemote Monitoring
DS

Correctional Officer

Department of Correctional Services

Jan 2020 - Jan 2024 (4 years)

Assisted in rehabilitation and security of inmates, maintaining institutional safety and operational standards.

JS

Call Center Agent

Jamaica Agent Services

Jan 2015 - Jan 2018 (3 years)

Assisted with making, cancelling, and modifying rental reservations for Avis and Budget Car Rental services, and provided technical assistance for the company website and troubleshooting equipment for Comcast/Xfinity customers.

Customer ServiceReservationsTechnical SupportTroubleshooting

Education

Degrees, certifications, and relevant coursework

VI

Vocational Training Development Institute

Bachelor of Information and Communication Technology, Information and Communication Technology

2025 -

Pursuing a Bachelor of Information and Communication Technology (ICT) with an expected completion in July 2029.

LS

Linton's Academic Services

2013 - 2014

Attended Linton's Academic Services from 2013 to 2014.

CS

Calabar High School

High School Diploma

2008 - 2013

Completed secondary education at Calabar High School from 2008 to 2013.

Tech stack

Software and tools used professionally

Visual Studio logo

Visual Studio

Visual Studio Code logo

Visual Studio Code

Canva logo

Canva

Availability

Open to opportunities

Location

Jamaica

Authorized to work in

Jamaica

Job categories

Technical Support SpecialistIT Support SpecialistHelp Desk SpecialistTechnical TrainerData AnalystWeb DeveloperCustomer ServiceTechnical Support TechnicianTechnology Support SpecialistTechnical Support RepresentativeTechnician Support SpecialistTechnical Helpdesk SpecialistTechnical Support AssociateTechnical Support AnalystUser Support Specialist

Skills

Technical SupportEnd User Technology TrainingTechnical TroubleshootingRemote Support TechnologiesSoftware ComplianceData EntryData ValidationMicrosoft OfficeCanvaHTMLCSSVisual Studio CodeBrowser compatibilityCustomer ServiceSalesTime ManagementVisual Studio

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