Open to opportunities

Filipa Fernandes

@filipafernandes

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Digital marketing and social media specialist focused on results.

Portugal

Message

What I'm looking for

I am seeking a role where I can lead social media and digital campaigns, apply data-driven tactics, and collaborate with a team that values creativity and measurable results.

I am a digital marketing and social media specialist with hands-on experience creating campaigns, producing copy, and analyzing performance to drive conversions and engagement. I combine formal training in Web Design and Digital Marketing with practical course work in social media management.

Across roles in e-commerce, banking support, content moderation, and customer service, I consistently delivered clear communication, empathetic customer interactions, and measurable improvements in campaign and service outcomes. I have experience with Facebook and Google Ads, analytics, CRM work, and content planning.

I am results-driven, collaborative, and skilled at balancing creative copy with data-informed decisions to meet business goals and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Audika / Acústica Médica

May 2025 - Present (5 months)

Provided outbound customer support, including scheduling and confirming appointments. Promoted auditory services and managed CRM.

Customer Support CRM Appointment Management

Current

Outbound Customer Support Agent

Current

Audika / Acústica Médica

May 2025 - Present (5 months)

Performed outbound appointment scheduling and confirmations, promoted hearing services, managed CRM, and delivered persuasive, empathetic client communication.

Outbound Calling Appointment Management CRM Client Relations Empathy Lead Follow Up Healthcare Services

Digital Marketing Trainee

IEFP

Oct 2024 - Dec 2024 (2 months)

Completed practical training in Digital Marketing and Social Media. Developed content planning and digital strategies.

Digital Marketing Social Media Content Planning Digital Strategy Campaign Development

Social Media Manager

Web Help

Jul 2023 - Jul 2024 (1 year)

Managed social media and interacted with clients. Provided customer support and resolved technical and commercial issues.

Social Media Management Technical Support Commercial Support Client Relations

Social Media & Support Specialist

Web Help

Jul 2023 - Jul 2024 (1 year)

Managed social media channels and engaged with customers while providing technical and commercial customer support to resolve issues and maintain satisfaction.

Social Media Management Customer Support Technical Support Community Engagement CRM Content Creation Problem Solving Canva

Content Moderator

Conectys

Jan 2022 - May 2023 (1 year 4 months)

Moderated content and reviewed advertisements in a digital environment. Ensured quality and consistency in social media communication.

Content Moderation Quality Assurance Digital Advertising Social Media Management Communication

Customer Service Representative

Millennium BCP

Aug 2020 - Dec 2021 (1 year 4 months)

Resolved customer issues and clarified doubts regarding banking products and services. Managed banking products and services through direct client contact.

Customer Service Problem Solving Banking Operations Client Management Product Management

Digital Marketing Specialist

Beliani

Sep 2017 - Jun 2020 (2 years 9 months)

Managed digital marketing and social media campaigns. Developed copywriting strategies to increase conversion rates and supported the marketing team with performance reports.

Digital Marketing Social Media Copywriting Campaign Management performance reporting Content Creation

Customer Service Professional

Various Companies

Jan 2016 - Dec 2017 (1 year 11 months)

Provided multichannel support via phone, email, and chat. Focused on problem-solving and multitasking to assist customers effectively.

Multichannel Support Problem Solving Multitasking Customer Service Email Support Chat Support

Education

Degrees, certifications, and relevant coursework

IEFP

Training Course, Marketing and Social Media Management

2024 - 2024

Completed a practical training course in Marketing and Social Media Management from October 2024 to December 2024 focused on content planning and digital strategy.

Curso IEFP

Certificate, Marketing and Social Media Management

2024 - 2024

Completed practical training in Marketing and Social Media Management, focusing on content planning and digital strategies.

Lisbon School of Design

Diploma, Web Design and Marketing Digital

2016 - 2017

Completed a comprehensive program in Web Design and Digital Marketing, gaining expertise in creating and managing digital content and campaigns.

Lisbon School of Design

Certificate, Web Design and Digital Marketing

2016 - 2017

Completed a Web Design and Digital Marketing program covering web design fundamentals and digital marketing techniques from October 2016 to July 2017.