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Filipa Fernandes

@filipafernandes

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Digital marketing professional with expertise in social media and copywriting.

Portugal

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What I'm looking for

I seek a dynamic role in digital marketing that fosters creativity and growth.

I'm a digital marketing professional with solid experience in social media management and copywriting. Over the years, I've successfully created and managed digital campaigns, focusing on performance analysis and content management. My educational background in Web Design and Digital Marketing, along with practical courses in social media, has equipped me with the skills necessary to drive results.

Throughout my career, I've worked with various companies, including Beliani and Millennium BCP, where I honed my skills in developing effective marketing strategies and enhancing customer engagement. My recent role at Web Help involved managing social media interactions and providing customer support, further strengthening my communication and problem-solving abilities.

Currently, I am expanding my expertise through a practical course in Digital Marketing and Social Media, where I am learning to plan content and develop digital strategies. I am passionate about leveraging my skills to create impactful marketing solutions that resonate with audiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Audika / Acústica Médica

May 2025 - Present (2 months)

Provided outbound customer support, including scheduling and confirming appointments. Promoted auditory services and managed CRM.

Customer Support CRM Appointment Management

Digital Marketing Trainee

IEFP

Oct 2024 - Dec 2024 (2 months)

Completed practical training in Digital Marketing and Social Media. Developed content planning and digital strategies.

Digital Marketing Social Media Content Planning Digital Strategy Campaign Development

Social Media Manager

Web Help

Jul 2023 - Jul 2024 (1 year)

Managed social media and interacted with clients. Provided customer support and resolved technical and commercial issues.

Social Media Management Technical Support Commercial Support Client Relations

Content Moderator

Conectys

Jan 2022 - May 2023 (1 year 4 months)

Moderated content and reviewed advertisements in a digital environment. Ensured quality and consistency in social media communication.

Content Moderation Quality Assurance Digital Advertising Social Media Management Communication

Customer Service Representative

Millennium BCP

Aug 2020 - Dec 2021 (1 year 4 months)

Resolved customer issues and clarified doubts regarding banking products and services. Managed banking products and services through direct client contact.

Customer Service Problem Solving Banking Operations Client Management Product Management

Digital Marketing Specialist

Beliani

Sep 2017 - Jun 2020 (2 years 9 months)

Managed digital marketing and social media campaigns. Developed copywriting strategies to increase conversion rates and supported the marketing team with performance reports.

Digital Marketing Social Media Copywriting Campaign Management performance reporting Content Creation