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Miguelina Mata

@miguelinamata

Message

Bilingual Scheduling Specialist at Geisinger who coordinated Hematology/Oncology appointments in English and Spanish.

United States

Message

At Geisinger, I was the primary bilingual point of contact for Oncology patients and physicians in English and Spanish. I scheduled, rescheduled, and confirmed appointments for the Hematology/Oncology Department.

At Massachusetts General Hospital, I coordinated patient appointments, verified benefits, processed referrals, and handled insurance authorizations. I also collected payments and updated billing records.

At Fenway Health Associates, I managed front-desk operations, including patient check-in and new intake documentation. I currently work as a Dasher for DoorDash, maintaining timely, high-quality delivery standards and strong customer satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Current

Dasher

Current

DoorDash

Oct 2025 - Present (1 year 1 month)

Maintained timely, high-quality delivery standards with strong customer satisfaction ratings.

Delivery Customer Service Time Management

Bilingual Scheduling Specialist

Geisinger

Nov 2022 - Dec 2025 (3 years 1 month)

Primary bilingual point of contact for Oncology patients and physicians in English and Spanish. Managed scheduling, rescheduling, and confirmation of appointments for the Hematology/Oncology Department.

Scheduling Bilingual English Spanish EMR Epic Patient Communication Empathy Volume Coordination

Retail Shift Lead

MetroPCS

Jan 2016 - Sep 2020 (4 years 8 months)

Led shift operations, processed POS transactions, and coached team members on performance. Drove sales through targeted promotions and maintained tight project deadlines.

Team Leadership POS Sales Coaching Project Management

Patient Services Coordinator

Fenway Health Associates

Dec 2012 - Dec 2014 (2 years)

Managed front-desk operations including patient check-in, new intake documentation, and lobby coordination. Processed referrals, insurance authorizations, and coordinated office registrations.

Front Desk Operations Patient Check In Intake documentation Referrals Insurance Authorization Registration

Patient Services Coordinator II

Massachusetts General Hospital

Jul 2005 - Nov 2012 (7 years 4 months)

Coordinated patient appointments with timely benefits verification, referral processing, and insurance authorizations. Collected payments, updated accounts, and ensured accurate billing records.

Benefits Verification Insurance Authorization Referrals Billing Patient Services EMR Epic