Kiara Holt

Schedules patient appointments and coordinates provider calendars while handling high-volume inbound calls and appointment changes. Maintains accurate scheduling records and assists patients with appointment-related questions.

Registers patients, verifies demographic and insurance information, and manages patient check-in and check-out. Handles incoming calls, reviews charges, and supports patients and clinical staff while maintaining confidentiality.

Provided customer support via inbound calls related to utility services. Processed payments and payment arrangements, documented power outages, and helped customers regain online account access.

Managed inbound customer inquiries and service requests, including scheduling appointments and coordinating service visits. Processed payments, updated customer records, and collaborated with field representatives to ensure timely service delivery.

Guided customers through the home equity line of credit application process and supported them throughout lending. Handled customer inquiries via phone, email, and fax communications and contributed to quality assurance performance.

Handled high-volume inbound and outbound collection calls for delinquent loan accounts and negotiated repayment plans. Mentored new team members and supported customers in resolving account issues while maintaining professionalism and performance goals.

Exceeded monthly collection goals by locating customers, updating account information, and negotiating payment arrangements. Maintained privacy and security compliance and mentored new employees by sharing effective collection strategies.

Studied Information Technology / Medical Studies at Reading Area Community College in 2010.