At Streamline Imaging, I coordinate and schedule appointments for worker’s compensation patients needing MRI, CT, and other diagnostic testing. I maintain medical records while meeting metric guidelines and goals.
In my current role, I manage scheduling logistics and communication between medical providers and clients.
At Mass General Brigham, I handled calls about medical claims, billing inquiries, and insurance benefits. I explained policies and benefit structures in clear terms and investigated claim discrepancies.
At Southwest Dispatch Center, I administered and documented formal grievance reports, handled escalated inquiries, and followed up on patient resolutions while adhering to privacy and confidentiality standards.
