Bryan User

I’m a bilingual Customer Service Representative with over 7 years of experience providing chat and email support in high-volume remote environments. I’m known for order management, billing inquiries, dispute resolution, and account support that keeps cases moving and customers informed.

In my recent role at Intouch CX, I handled online order placement, subscription questions, payment disputes, refunds, account updates, commission adjustments, and promotional code applications. I documented every interaction in Salesforce and internal CRM systems, used AmazonConnect and chat platforms to manage multiple concurrent conversations, and escalated complex cases according to company procedure.

I bring a detail-oriented, process-driven approach focused on meeting SLA targets, maintaining quality standards, and delivering clear, professional written communication. I also supported peers and assisted with onboarding new hires by guiding them through workflows and system navigation.