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@dianam
Customer service specialist delivering technical support, coordination, and exceptional client care.
ColombiaI am a dedicated customer service professional with experience managing email, chat, and phone support across multiple campaigns and platforms.
I have worked with Zendesk and Shopify, handled inbound/outbound calls, coordinated deliveries and drivers at Amazon, and provided technical device support and back-office operations.
Currently I coordinate with clients, technicians, and property managers to resolve issues efficiently and ensure consistent service delivery.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Celerity Fiber
Apr 2025 - Present (7 months)
Provide customer service, technical support, and back-office operations while coordinating with clients, technicians, and property managers to resolve issues and deliver services.
AMHandled customer and driver inquiries for shipments and deliveries, coordinated solutions, and provided technical support for devices to ensure timely resolution.
TaskUs
Feb 2023 - Feb 2024 (1 year)
Managed customer inquiries via email, chat, and inbound/outbound calls across two campaigns, improving resolution efficiency through Zendesk and Shopify-driven workflows.
Degrees, certifications, and relevant coursework
SSCertificate, Technical training / Vocational
2020 - 2022
Completed training at SENA between 2020 and 2022 focused on skills relevant to customer service and technical support.
Language Course, English Language
2020 -
Received English language instruction at the Centro Cultural Colombo Americano beginning in 2020 to improve communication skills.
ColombiaYou can contact diana and 90k+ other talented remote workers on Himalayas.
Message diana
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