Open to opportunities

diana m

@dianam

Message

Customer service specialist delivering technical support, coordination, and exceptional client care.

Colombia

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What I'm looking for

I seek a role providing technical customer support and coordination within a collaborative team that values efficient issue resolution and growth.

I am a dedicated customer service professional with experience managing email, chat, and phone support across multiple campaigns and platforms.

I have worked with Zendesk and Shopify, handled inbound/outbound calls, coordinated deliveries and drivers at Amazon, and provided technical device support and back-office operations.

Currently I coordinate with clients, technicians, and property managers to resolve issues efficiently and ensure consistent service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Technician

Current

Celerity Fiber

Apr 2025 - Present (5 months)

Provide customer service, technical support, and back-office operations while coordinating with clients, technicians, and property managers to resolve issues and deliver services.

Technical Support Back Office Operations Customer Service Coordination Troubleshooting CRM Tools

Customer Service Specialist

Amazon

Sep 2024 - Feb 2025 (5 months)

Handled customer and driver inquiries for shipments and deliveries, coordinated solutions, and provided technical support for devices to ensure timely resolution.

Customer Support Logistics Coordination Technical Support Communication Troubleshooting Escalation Management

Customer Service Representative

TaskUs

Feb 2023 - Feb 2024 (1 year)

Managed customer inquiries via email, chat, and inbound/outbound calls across two campaigns, improving resolution efficiency through Zendesk and Shopify-driven workflows.