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Miguel Adolfo

@migueladolfo

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Sales Assistant at Siena Pizza Co.; previously generated leads and set appointments for Surf Central VA.

Philippines

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At Siena Pizza Co., I currently work as a Sales Assistant.

At Specialty Coaching Academy, I worked as a Marketing Strategist.

At Surf Central VA, I called potential customers for a cleaning company in New York City and found leads through Facebook, LinkedIn, and Instagram. I used soft phones and calling tools such as Skype, along with CRMs including Bitrix24 and Microsoft Teams.

In customer service roles at Quantrics Enterprises Inc. and Teleperformance, I handled client requests, processed credit card payments, offered promotions, and set appointments. At Teleperformance, I ranked in the top 3 in the customer satisfaction survey.

Experience

Work history, roles, and key accomplishments

Current

Sales Assistant

Current

Siena Pizza Co

Aug 2025 - Present (1 year 2 months)

Worked as Sales Assistant at Siena Pizza Co.

Human Resources Intern

The Monaco Hotel

Feb 2025 - May 2025 (3 months)

Worked as Human Resources Intern at The Monaco Hotel.

Marketing Strategist

Specialty Coaching Academy

Apr 2023 - Nov 2024 (1 year 7 months)

Worked as Marketing Strategist at Specialty Coaching Academy.

Appointment Setter/Lead Generation Specialist

Surf Central VA

Jan 2022 - Mar 2023 (1 year 2 months)

-Worked for a cleaning company in New York City.
-Calling potential customer via soft phone.
-Finding leads through social media platforms (Facebook, LinkedIn and Instagram)
-Use of other calling tools such as Skype etc.
-Use of CRMs such as Bitrix24 and Microsoft Teams.

Customer Service Representative/ Small Business Care

Quantrics Enterprises Inc.

Mar 2021 - Nov 2021 (8 months)

Accommodate clients from small businesses in Canada have their internet and cable TV connection.
Process clients’ credit card payments.
Provide promos and upsell new plans to clients.
Set up appointments (setting up internet, cable and satellite TV)

Customer Service Representative/ Loyalty Account

Teleperformance

Apr 2019 - Nov 2019 (7 months)

Also known as “saves” agent because we are the last line that the customer will talk to when they say that they want to move on to another telco brand.
Provide different promos so our customers will stay with our company.
Process credit card payments
Top 3 in customer satisfaction survey