Looking for a job

Shaina Jane Danganan

@shaina-danganan

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Remote VA experienced in sales, customer support, lead generation, admin tasks, HubSpot, and Salesforce.

Philippines

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What I'm looking for

I have nearly 10 years of experience in sales, customer support, and business operations. I’m skilled in CRM management, lead generation, appointment setting, and email support. I’m organized, reliable, and quick to learn new tools. I aim to help businesses save time, stay organized, and deliver excellent customer experiences.

I have nearly 10 years of experience in sales, customer service, administrative support, and sales operations. My background includes working as a Sales SME, Telemarketer, Appointment Setter, and Head of Prospecting Operations. I’m experienced in CRM management, lead generation, email management, and client communication. I’m familiar with tools like HubSpot, Salesforce, and GoHighLevel. I’m organized, dependable, and always willing to learn new skills while helping a team grow.

Experience

Work history, roles, and key accomplishments

Head of Prospecting Operations

Agency Bolt

Feb 2024 - Jun 2026 (2 years 4 months)

Managed daily sales operations and supported the sales team. Maintained CRM records in GoHighLevel and Salesforce, handled emails and calendars, prepared reports, assisted with client onboarding, drafted contracts and letters of intent, and supported team members with coaching and sales scripts.

CRM Salesforce Sales English Excel SQL

Appointment Setter

Strolid

Sep 2022 - Sep 2024 (2 years)

Handled prospect outreach, appointment scheduling, and customer communication.

• Made outbound calls to potential clients.
• Scheduled appointments for the sales team.
• Updated CRM records, contact information, and call notes.
• Managed calendars and appointment confirmations.
• Responded to prospect questions.
• Helped reduce missed appointments through follow-ups and confirmations.

B2B Telemarketer

JobGet

Sep 2021 - May 2022 (8 months)

Supported business-to-business sales through lead generation, outbound calling, and prospect follow-ups.

• Identified and contacted potential clients.
• Made cold calls and introduced services.
• Qualified leads based on customer needs and interest.
• Followed up with interested prospects.
• Assisted with sales and after-sales communication.
• Maintained accurate client records sales information.

Salesforce Sales CRM Excel AI Sales Strategy Sales Operations Sales Pipeline Management

Sales SME

Sitel Group

Aug 2014 - Oct 2019 (5 years 2 months)

Supported sales teams through coaching, customer support, and sales administration.

• Coached sales agents on sales techniques and processes.
• Handled sales escalations and helped validate sales.
• Assisted with client onboarding.
• Maintained accurate CRM and account records.
• Responded to sales-related emails and inquiries.
• Coordinated calendars, team meetings, and schedules.