Open to opportunities

migs marte

@migsmarte

Message

Friendly appointment setter with over 5 years of experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my communication skills and experience in customer service, where I can contribute to team success and grow professionally.

I am a friendly and goal-oriented Appointment Setter with over 5 years of experience in making outbound calls and setting up appointments for sales teams. My ability to start conversations and build quick connections has allowed me to engage potential clients effectively. I excel in following scripts, handling objections, and utilizing CRM tools to stay organized, ensuring that I bring a positive attitude to every call.

In my previous roles, I have successfully cold-called small business owners to promote health insurance plans and assisted diabetic patients by offering glucose meters and related products. My experience in various outbound call center environments has equipped me with the skills to meet performance targets while supporting team goals. I am passionate about helping teams reach their objectives and thrive in a collaborative setting.

Experience

Work history, roles, and key accomplishments

Appointment Setter

HarveyDurham

Apr 2021 - Present (4 years 3 months)

Cold-called small business owners to introduce and promote health insurance plans, explain available options, and collect necessary information for accurate insurance quotes. Successfully engaged prospects and facilitated the initial stages of the sales process.

Cold Calling Lead Generation Health Insurance Sales Customer Engagement CRM Software

Outbound Call Center Agent

AmeritelBPO

Oct 2019 - Present (5 years 9 months)

Made outbound calls to promote services, followed scripts and guidelines, qualified leads, and transferred interested prospects. Kept accurate records in the system, handled objections politely, and met performance targets.

Outbound Calling Script Adherence Lead Qualification CRM Software Objection Handling Performance Metrics

Outbound Call Center Agent

L&E OUTSOURCING COMMUNICATION TELESERVICES

Nov 2014 - Present (10 years 8 months)

Handled outbound calls to offer services, collect customer details, assess interest, and transfer qualified leads. Met individual goals and supported overall team performance.

Outbound Calling Sales Support Team Collaboration

Outbound Call Center Agent

UshealthMark

May 2013 - Present (12 years 2 months)

Assisted diabetic patients over the phone by offering glucose meters, explaining their usage, and promoting available products online or in pharmacies. Highlighted the quality and service of the company to enhance customer satisfaction.

Product Promotion Sales Support Customer Service Product Knowledge

Customer Service Representative

IQORSprint

Oct 2012 - Present (12 years 9 months)

Assisted Sprint customers via inbound and outbound calls with billing, technical issues, and service inquiries. Promoted plans, processed account updates, met targets, and ensured quality customer support.

Inbound Outbound Calling Billing Technical Support Customer Service Account Management

Education

Degrees, certifications, and relevant coursework

Mangatarem National High School

High School Diploma, General Studies

Completed secondary education, gaining foundational knowledge across various subjects. Developed essential academic and social skills for future endeavors.