Michel Ondoua
@michelondoua
Customer service agent with expertise in communication and problem-solving.
ArmeniaWhat I'm looking for
My name is Michel Aimé Ondoua Meyo, and I am a dedicated customer service agent currently based in Yerevan, Armenia. With extensive experience in providing exceptional customer support, I have honed my skills in communication, problem-solving, and multitasking. My role at Softconstruct has allowed me to assist customers through various channels, ensuring their needs are met efficiently and effectively.
In addition to my customer service experience, I have a strong educational background, currently pursuing a Master's in Management at the European University of Armenia. My previous roles in marketing and administration have equipped me with a diverse skill set, including data entry, attentive listening, and collaboration. I am fluent in French and have a working knowledge of English, which enhances my ability to connect with a wide range of clients.
Experience
Work history, roles, and key accomplishments
Contractual Framework of Administration
Ministry of Communication of Cameroon
Jan 2020 - Present (6 years 5 months)
Ensured government communication, accreditation of public and private media, and coverage of public and administrative events. Engaged in animations in radio sets.
French-speaking Customer Service Agent
Softconstruct
Jan 2024 - Jul 2024 (6 months)
Provided customer service via online and telephone assistance, offering solutions to customers with the help of supervisors from various departments. Responsible for translating information from the database on registered bets and providing detailed information on websites, procedures, payments, and requests.
Teleoperator Agent
International Trade Call Center
Oct 2018 - Jan 2020 (1 year 3 months)
Made calls to prospects, proposed services or products, recorded necessary information, and managed incoming calls and problems.
Marketing Specialist
Kassap Driving School
May 2018 - Oct 2018 (5 months)
Prospected and searched for customers to register at Kassap driving schools and sold registration forms.
Salesperson
Delta Company
Jan 2018 - May 2018 (4 months)
Engaged in prospecting and searching for customers, ensuring customer loyalty, distributing water bottles, and signing agreements.
Education
Degrees, certifications, and relevant coursework
European University of Armenia
Master in Management, Business Administration
Currently pursuing a Master's degree in Management with a focus on Business Administration.
University of Yaoundé 2
Bachelor's degree in Sociology, Sociology
2019 - 2022
Completed a Bachelor's degree in Sociology with a concentration on population and development.
University of Yaoundé 2 Ebolowa
Bachelor of Political Science, Political Science
2018 - 2021
Completed a Bachelor's degree in Political Science, focusing on various aspects of political systems and governance.
University of Yaoundé 2
Bachelor of Geography, Geography
2017 - 2020
Earned a Bachelor's degree in Geography, studying the physical and human aspects of the environment.
ESSTIC
Bachelor of Journalism, Journalism
2017 - 2020
Obtained a Bachelor's degree in Journalism, focusing on media practices and communication strategies.
Availability
Location
ArmeniaAuthorized to work in
Job categories
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