I've supported English- and German-speaking customers at Reliable Transportation and Logistics and CMX Solutions Armenia, resolving inquiries and complaints through phone, email, ticketing, and CRM systems.
At CMX Solutions Armenia, I maintained service quality through timely, accurate, and solution-oriented communication while monitoring customer satisfaction. I also taught English grammar, speaking, and writing at H&S English Language Center.
In my current sales work, I engage German-speaking clients by phone, identify needs, offer tailored solutions, and manage the sales cycle through closing and retention.
