Viktorya Sargsyan

As a call center manager, I led a team, managed hiring and training, monitored performance, and coordinated schedules and resources while overseeing budget management.

In this position, I managed both phone and written customer inquiries, handled e-commerce issues, and provided comprehensive advice to resolve customer concerns.

As an interpreter, I provided consecutive interpretation services in the fields of art and culture, facilitating oral translations for various events.

In my role as a customer advisor, I focused on providing exceptional customer service and support. I independently consulted and assisted customers, handled inquiries via phone, and engaged in marketing initiatives to promote sales.

Studied translation and intercultural communication, focusing on the skills necessary for effective communication across cultures and languages.