Gohar Mnatsakanyan
@goharmnatsakanyan1
Customer Support Specialist with 4+ years’ live chat experience resolving issues and improving customer experience.
What I'm looking for
I’m a Customer Support Specialist with 4+ years of experience in customer communication, live chat support, and problem resolution. I respond promptly to customer inquiries, explain products and services clearly, and handle high-volume conversations while maintaining a professional, positive tone.
My background also includes copywriting and essay writing, which strengthened my clear written communication, attention to detail, and ability to meet deadlines. With a BA in Linguistics and Intercultural Communication and experience in international, multicultural environments, I bring empathy and clarity to every customer interaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Digital Line LLC
Aug 2023 - Present (2 years 10 months)
Provided live chat customer support, responding promptly to inquiries and maintaining a professional tone while handling multiple conversations. Explained products and services clearly to resolve customer issues.
Essay Writer
Writingcreek.com
Feb 2021 - Aug 2023 (2 years 6 months)
Delivered multiple written projects daily with strong attention to detail. Ensured clarity, accuracy, and grammatical correctness across assignments.
Volunteer - Youth Activities
Cap à Cité Association
Jul 2022 - Jul 2023 (1 year)
Organized and led activities for children and teenagers. Supported inclusive multicultural environments to help participants engage positively.
Copywriter
Digipoint Creative Agency
Sep 2020 - Jun 2021 (9 months)
Created clear, concise business content for various clients. Collaborated with teams to meet deadlines and client requirements.
Wrote website content aligned with client goals and delivered tailored copy based on client needs. Communicated with international clients to ensure understanding and successful delivery.
Education
Degrees, certifications, and relevant coursework
Brusov State University
Bachelor of Arts, Linguistics and Intercultural Communication
2016 - 2020
Earned a Bachelor of Arts in Linguistics and Intercultural Communication at Brusov State University between 2016 and 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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