Open to opportunities

Gohar Mnatsakanyan

@goharmnatsakanyan1

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Customer Support Specialist with 4+ years’ live chat experience resolving issues and improving customer experience.

Armenia

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What I'm looking for

I’m looking for a customer support role where I can handle live chat and high-volume inquiries, resolve issues quickly, and help customers understand products clearly. I also value working in an international, multicultural environment.

I’m a Customer Support Specialist with 4+ years of experience in customer communication, live chat support, and problem resolution. I respond promptly to customer inquiries, explain products and services clearly, and handle high-volume conversations while maintaining a professional, positive tone.

My background also includes copywriting and essay writing, which strengthened my clear written communication, attention to detail, and ability to meet deadlines. With a BA in Linguistics and Intercultural Communication and experience in international, multicultural environments, I bring empathy and clarity to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Digital Line LLC

Aug 2023 - Present (2 years 10 months)

Provided live chat customer support, responding promptly to inquiries and maintaining a professional tone while handling multiple conversations. Explained products and services clearly to resolve customer issues.

Live Chat Support Multitasking Customer Service Time Management Multicultural Communication

Essay Writer

Writingcreek.com

Feb 2021 - Aug 2023 (2 years 6 months)

Delivered multiple written projects daily with strong attention to detail. Ensured clarity, accuracy, and grammatical correctness across assignments.

Essay Writing Daily Multi Project Delivery Attention To Detail Written Communication Content Quality Assurance Proofreading

Volunteer - Youth Activities

Cap à Cité Association

Jul 2022 - Jul 2023 (1 year)

Organized and led activities for children and teenagers. Supported inclusive multicultural environments to help participants engage positively.

Youth Engagement Leadership Inclusive Environments Event Coordination Team Coordination Communication

Copywriter

Digipoint Creative Agency

Sep 2020 - Jun 2021 (9 months)

Created clear, concise business content for various clients. Collaborated with teams to meet deadlines and client requirements.

Copywriting Client Communication Collaborative Requirement gathering

Copywriter

Freelancer.com

May 2019 - Jan 2021 (1 year 8 months)

Wrote website content aligned with client goals and delivered tailored copy based on client needs. Communicated with international clients to ensure understanding and successful delivery.

Client Communication Proofreading