Looking for a job

Rita Vahradian

@ritavahradian

Message

I resolve customer issues and improve support operations through service-focused, accurate communication.

Armenia

Message

What I'm looking for

I'm looking for a customer support or operations role where I can improve customer experience, develop teams, analyze KPIs, strengthen processes, and deliver measurable service outcomes.

I've supported customers at Majorel Armenia, resolving inquiries across communication channels while protecting sensitive information and maintaining accurate records.

Previously, I supervised case assignments at Adtek, developing service plans, reviewing case progress, coordinating care, and advocating for clients with medical teams.

My background also includes administrative coordination, bookkeeping support, teaching, and office operations across Lebanon and Saudi Arabia. I bring experience in customer service, process coordination, documentation, and team support.

Experience

Work history, roles, and key accomplishments

CRM Specialist

smartbet

Jan 2026 - Sep 2026 (8 months)

Managed and maintained CRM databases, ensuring accurate customer records, timely updates, proper segmentation, and data integrity across customer accounts.

Managed customer interactions and case workflows

CRM Excel Data Analysis AML KYC KYC

Senior Customer Support Representative

Majorel Armenia

Aug 2022 - Jan 2026 (3 years 5 months)

Responded to customer inquiries across multiple channels, resolved issues on first contact, and maintained data confidentiality. Documented interactions and updated records to ensure service continuity.

Customer Support Problem Solving Data Protection CRM Documentation