Hamsa Abdullahi

Served as the first point of contact for patients, managing appointment bookings and patient queries efficiently. Maintained accurate records using practice management systems, ensuring GDPR compliance and patient confidentiality. Liaised with clinical staff to coordinate patient care and assist in daily administrative duties, streamlining operations.

Delivered front-line customer support to individuals accessing government services and benefits. Handled a high volume of inquiries via phone and digital platforms, ensuring accurate and timely assistance. Provided clear information about benefit entitlements, application processes, and updates, escalating complex cases appropriately.

Maintained a clean, safe, and supportive environment, ensuring residents' health, comfort, and dignity. Administered medication according to care plans and assisted with personal care tasks to promote independence. Supported and mentored new team members, conducting night-time welfare checks and responding promptly to residents' needs.

Conducted risk assessments and followed safety protocols to ensure a secure care environment. Supported residents with mobility and personal care tasks, promoting independence and advocating for their rights. Responded swiftly to emergencies and reported concerns to senior staff, ensuring comprehensive resident support.

Handled high volumes of inbound customer queries via phone, chat, and email, delivering efficient solutions. Used CRM software to log interactions and resolved customer complaints with empathy, helping retain loyalty. Monitored digital channels to respond to feedback and collaborated with internal teams to escalate complex issues.

Studied Business Management, gaining a comprehensive understanding of business principles and practices. Developed strong analytical and problem-solving skills applicable to various business environments.