Michelle Truelock
@michelletruelock
Friendly Customer Retention Specialist with a strong sales background.
United StatesWhat I'm looking for
I am a dedicated Customer Retention Specialist with extensive experience in identifying customer needs and implementing effective retention strategies. My professional journey has equipped me with a robust understanding of sales retention, customer service, and the ability to thrive in high-pressure environments. I pride myself on my strong communication skills and my ability to connect with customers, ensuring their satisfaction and loyalty.
Throughout my career, I have consistently demonstrated my commitment to excellence. As a licensed insurance agent, I have successfully sold Medicare Advantage plans, achieving an average of one policy sale per day during the enrollment period. My previous roles in customer service and management have honed my problem-solving abilities and my capacity to train and lead teams effectively. I am passionate about delivering top-notch service and continuously improving my skills to meet the evolving needs of customers.
Experience
Work history, roles, and key accomplishments
Licensed Insurance Agent
TTEC -Contracted with Assurance Healthcare
Jul 2021 - Present (3 years 11 months)
Sells Medicare Advantage plans, certified with multiple major insurance providers including Humana, Allwell, Wellcare, Aetna, Anthem, and United Healthcare. Achieves consistent policy sales, averaging 1-3 policies per day during enrollment periods.
Case Investigator
MTX contracted through TXDSHS
Aug 2020 - Jul 2021 (11 months)
Conducted case investigations for the state of Texas DSHS for individuals testing positive for Covid-19. Involved calling patients, asking health-related questions, and maintaining professionalism while adhering to HIPPA certification.
ESCALATION/RETENTION SPECIALIST
AT&T Inc.
Aug 2017 - Sep 2018 (1 year 1 month)
Provided excellent customer service and handled claims consistent with client and corporate policies. Resolved customer relations issues, answered inquiries, and documented all customer interactions thoroughly and quickly.
CUSTOMER SERVICE REPRESENTATIVE
StenocallLubbock Radio Paging Inc.
Mar 2017 - Jul 2017 (4 months)
Served as an inbound call center representative, ensuring correct messages and delivery options were selected for hundreds of clients. Resolved all customer complaints professionally while prioritizing customer satisfaction and documenting inquiries.
STAY AT HOME MOM
My children
Feb 2004 - Mar 2017 (13 years 1 month)
Engaged with children individually, identified potential concerns, and communicated in a developmentally appropriate way. Prepared and served nutritious meals while maintaining accurate records and enforcing disciplinary limits.
HOSTESS/SERVER
On The Border
Jan 2000 - Jan 2005 (5 years)
Maintained complete knowledge of the restaurant menu and adhered to all safety and sanitation policies. Provided enthusiastic customer service, resolved customer problems, and processed monetary transactions.
3RD KEY MANAGER
Dollar General
Jan 1998 - Jan 2000 (2 years)
Analyzed departmental documents, entered details into the computer system, and maintained a clean work environment. Completed routine store inventories, trained new employees, and resolved customer service issues promptly.
CARHOP
Sonic
Jan 1997 - Jan 1998 (1 year)
Ensured each order was accurate and delivered in a timely fashion while adhering to all food-handling safety and sanitation standards. Provided excellent customer service aligned with brand vision and promoted new menu products.
Education
Degrees, certifications, and relevant coursework
Texas Careers
CMA, Medical Assisting
Completed coursework and training for Medical Assisting. Prepared for certification as a Medical Assistant.
Frenship High School
High School Diploma, General Studies
Completed secondary education requirements. Earned a High School Diploma.
South Plains College
Prerequisites, Prerequisite Studies
Completed prerequisite coursework. Studied foundational subjects relevant to further education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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