Michelle Togonon

I’m a customer service and administrative leader with experience across inbound & outbound support, documentation review, and client/tenant communication. I focus on service quality, compliance, and clear resolution pathways for issues from application to move-in.

In real estate administrative support, I reviewed and verified tenant documentation prior to move-in, including identification and Right to Rent checks. I managed tenant communication for applications, move-ins, renewals, and general queries, and supported landlords, tenants, and internal teams through dispute & refund handling.

Previously, as a program engagement leader and a team leader for customer service, I managed scheduling and coordination, documentation & record management, and data entry & reporting. I planned and executed engagement strategies to improve program performance, monitored absenteeism and customer satisfaction trends, and led/coached customer service teams supporting international clients.

I bring strong productivity with Microsoft Office and collaboration tools, plus communication channels across phone, email, and chat. I’m also comfortable working with CRMs and support workflows, and I’m committed to escalating issues thoughtfully to protect customer experience.