Kate Adrianne Amor

I am a customer service and administrative professional with over six years supporting global clients such as Uber, ModivCare, and Sunnova. I specialize in multi-channel support, data management, and client relations, with a proven record of exceeding satisfaction and performance targets.

As a team leader and subject matter expert at VXI Global Holdings, B.V., I managed and coached teams, delivered real-time floor support, and partnered with management on hiring, training, and performance reporting. I regularly analyzed associate performance and calls to implement improvement plans.

My account experience includes rider and driver support for Uber, member transportation coordination for ModivCare, and escalated issue resolution for Sunnova, handling complex disputes, billing errors, and cross-team coordination. I provided 24/7 and interpreter-assisted support where needed and maintained data accuracy and privacy compliance.

I am seeking a Customer Service, Administrative, or Virtual Assistant role with a direct client where I can apply my coaching, problem-solving, and administrative strengths to improve operations and client outcomes.