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Vergel Restauro

@vergelrestauro

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Experienced customer service team leader with expertise in technical support and virtual assistance.

Philippines

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What I'm looking for

Seeking a challenging role that leverages my customer service expertise, team leadership skills, and technical support experience to drive business growth and customer satisfaction.

I am a seasoned customer service professional with a strong background in leading teams and providing exceptional technical support. With experience in various industries, including e-commerce and food delivery, I have honed my skills in resolving customer issues, training team members, and fostering a positive team environment.

My expertise in customer relationship management has allowed me to build strong relationships with clients, ensuring timely and effective solutions to their needs. I am proficient in MS Office, particularly in PowerPoint, Excel, and Word, and have expertise in Zoom, making me an effective virtual assistant.

I am a results-driven individual with a passion for delivering high-quality service and driving team results. I am confident in my ability to analyze customer feedback, identify trends, and implement process improvements to enhance service quality.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Team Leader

Multiple Clients

Jan 2023 - Nov 2023 (10 months)

Lead and supervise a team of customer service representatives to ensure high-quality service delivery.

Customer Service Team Management Performance Tracking Feedback Training Onboarding Conflict Resolution Collaboration Process Improvement Data Analysis

Remote Customer Success Administrator

Coaching.com

Jun 2020 - Nov 2022 (2 years 5 months)

Provided exceptional customer support, delivered technical support, hosted practicum sessions, performed data entry, and managed calendar organization for coaches and program schedules.

Customer Support Technical Support Virtual Assistance Data Entry Calendar Organization Time Management Resource Allocation

Customer Service Associate (Logistics)

Amazon

May 2019 - Oct 2019 (5 months)

• Addressed and resolved customer queries regarding package logistics, ensuring clear communication and timely responses.
• Collaborated effectively within a team environment, offering support and sharing expertise to enhance service delivery.
• Provided proactive updates to customers on the status of their packages, ensuring a seamless and positive customer experience.

Logistics Customer Service Customer Support Customer Success