Ma Krizza Mauricio

I am a dedicated Customer Service Virtual Assistant with over four years of experience in customer support, team leadership, and administrative assistance. I have supported both local and international clients through phone, chat, and email, consistently delivering excellent customer experiences and meeting key performance metrics.

My background includes working as a Subject Matter Expert and Team Leader, where I provided real-time support, coaching, performance monitoring, and process improvements to help teams succeed. I am highly organized, dependable, and skilled at handling multiple tasks while maintaining accuracy and professionalism—especially in fast-paced environments.

In addition to customer service, I have experience in copywriting and social media management, which strengthens my communication skills and attention to detail. I am comfortable creating clear documentation, managing schedules, responding to customer inquiries, and supporting daily business operations.

I am particularly interested in working with home service companies, where timely communication, proper scheduling, and customer trust are essential. I take pride in being proactive, adaptable, and committed to long-term growth with the clients I support.