Open to opportunities

Dyon Hickman

@dyonhickman

Customer service professional delivering exceptional guest experiences through hospitality, fine dining, and reception support.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced hospitality team where I can use my guest relations, communication, and upselling skills to deliver exceptional experiences, support daily operations, and help drive business success.

I’m a customer service professional with experience in hospitality, fine dining, reception, and guest services. I’m recognized for strong communication, teamwork, adaptability, and the ability to thrive in fast-paced environments.

Across roles as a Host and Server, I greet guests, manage seating arrangements, and handle special requests with a welcoming, professional approach. At Red Rock Country Club, I provided high-end food and beverage service by coordinating with kitchen and bar staff to ensure seamless guest experiences, completing opening, closing, and side-work while maintaining service standards. At BJ’s Restaurant, I delivered exceptional dining experiences through attentive customer service and increased sales through menu knowledge and effective upselling.

In reception, I supported daily office operations by answering phones, greeting visitors, and handling administrative tasks with professionalism. I focus on delivering exceptional guest experiences while supporting team goals and business success.

Experience

Work history, roles, and key accomplishments

Lounge Host

Bel-Aire Lounge

Jan 2025 - Jan 2026 (1 year)

Greeted guests and managed seating arrangements while providing professional, welcoming guest service. Assisted high-value guests with special requests to support an exceptional guest experience.

Customer Service Guest Relations Communication Teamwork Problem Solving Time Management Upselling

Fine Dining Server

Red Rock Country Club

Jan 2024 - Jan 2026 (2 years)

Provided high-end food and beverage service in a fast-paced environment, coordinating with kitchen and bar staff for smooth guest experiences. Completed opening, closing, and side-work duties while maintaining service standards.

Fine Dining Service Food Service Guest Relations Cross functional Coordination Multitasking Service standards Teamwork Time Management

Restaurant Server

BJ’s Restaurant

Jan 2022 - Jan 2024 (2 years)

Delivered exceptional dining experiences through attentive customer service during high-volume shifts. Increased sales by applying menu knowledge and effective upselling.

Customer Service Menu Knowledge Upselling Guest Relations Multitasking Communication Time Management

Receptionist

Symmetry Beauty Lounge

Jan 2021 - Jan 2022 (1 year)

Answered phones and greeted visitors while supporting daily office operations. Maintained professionalism while assisting customers and handling administrative tasks.

Reception Customer Service Administrative Support Guest Relations Organization Computer Literacy Professional communication

Dining Server

Tanglewood

Jan 2019 - Jan 2022 (3 years)

Prepared dining areas and served food and beverages while building strong relationships with guests. Addressed special requests and helped maintain a clean, organized work environment.

Food and Beverage Guest Relations Communication Problem Solving Clean Teamwork Time Management