Michelle Kittel
@michellekittel
Compliance specialist and technical support professional improving operations and security.
United StatesWhat I'm looking for
I am a diligent Compliance Specialist and technical support professional with over 10 years of experience in customer service, technical troubleshooting, and administrative support. I consistently adhere to security protocols to protect sensitive information while documenting complex financial inquiries with precision.
Throughout my career I reduced escalation rates by 80% and improved operational efficiency by delivering comprehensive technical support across banking and software environments. I have experience with multiple systems including Co-op, 3D Analytics, Centrix, Cardinal Commerce, Five9, Client Central, Extranet, and Sterling Commerce software packages.
I am ready to leverage my skills in a remote role to enhance compliance, streamline processes, and support organizational needs through meticulous documentation, strong customer empathy, and effective problem resolution.
Experience
Work history, roles, and key accomplishments
Member Services Representative
S3 Shared Solutions
Feb 2018 - Sep 2025 (7 years 7 months)
Provided technical and member support for three credit unions, resolving complex financial inquiries and adhering to security protocols to protect sensitive data; reduced escalations through effective troubleshooting and meticulous documentation.
Intake Coordinator
An Eggceptional Match
May 2016 - Jun 2017 (1 year 1 month)
Coordinated intake and time-sensitive paperwork for three professional offices, managed patient data and billing, and executed marketing campaigns that increased company visibility while supporting administrative and legal document preparation.
Technical Support Analyst
Sterling Commerce
Sep 1999 - May 2004 (4 years 8 months)
Installed and supported Sterling Commerce software (Gentran Director, Cedex, Web Forms), trained clients and new hires, reduced escalations by 80%, and improved client delivery processes contributing to a 15% sales increase.
Education
Degrees, certifications, and relevant coursework
ACArapahoe Community College
No Degree, Health Sciences
2012 - 2014
Completed prerequisite courses in health sciences at Arapahoe Community College from 2012 to 2014; did not obtain a degree.
Sierra High School
High School Graduate, General
Graduated high school with a general diploma; completed secondary education at Sierra High School in Colorado Springs, CO.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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