Open to opportunities

Juli Rouse

@julirouse

Message

Compliance-focused operations professional with 10+ years protecting data and improving processes.

United States

Message

What I'm looking for

I seek roles emphasizing compliance, data privacy, and audit-ready operations where I can apply process improvement, cross-team collaboration, and risk mitigation.

I am a detail-oriented compliance and operations professional with over a decade of experience across customer service, financial services, and administrative roles. I specialize in HIPAA and PCI DSS adherence, confidential data management, audit support, and strengthening internal controls to reduce risk.

I have provided high-quality remote customer support, managed sensitive patient and financial data, and coordinated cross-functional teams to resolve compliance and operational issues. I have led national account operations, supported audit readiness, and implemented process improvements that preserved data privacy and ensured regulatory alignment.

I am pursuing further education in Pre-Health Sciences and bring strong technical proficiency with CRM systems, Microsoft Office, Salesforce, QuickBooks, and compliance software. I am committed to contributing reliable, audit-ready processes and thoughtful risk mitigation in a mission-driven team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hammer’s Mark Solutions

Nov 2024 - Present (11 months)

Provide remote customer support via phone, email, and chat while maintaining CRM accuracy and safeguarding data privacy; partner with internal teams to troubleshoot issues and improve resolution processes.

Customer Support CRM Management Data Privacy Troubleshooting Compliance Email Support Chat Support Ticketing

Remote Customer Service Representative

Capio Partners

Nov 2023 - Nov 2024 (1 year)

Managed sensitive patient financial data in compliance with HIPAA, resolved billing disputes, and coordinated with compliance teams and payers to ensure secure data handling and audit readiness.

HIPAA Billing Disputes CRM Audit Support Data Security Account Tracking

Office Assistant

Countryside Developments LLC

Aug 2022 - Nov 2023 (1 year 3 months)

Coordinated vendor communications and procurement records, supported property inspections to ensure safety compliance, and processed rental and buyer documentation per legal guidelines.

Documentation Compliance Property Inspections Administrative Support Record keeping

Assistant Store Manager

Cash Store

Jan 2021 - Aug 2022 (1 year 7 months)

Processed personal loan applications under financial regulations, performed risk assessments, secured customer documentation, and balanced daily cash flow while conducting internal audits.

Loan Processing Risk Assessment Internal Audit Compliance Payment Processing POS

Office Manager

Guardian Safety Solutions International

Aug 2010 - Dec 2020 (10 years 4 months)

Directed national account operations and maintained audit-ready shipping logs, client communications, and compliance workflows to support administrative reporting across departments.

Accounting Operations Compliance Shipping & Logistics Client Communication Internal Controls