Camara Hamilton

Support patient enrollment workflows and maintain accurate enrollment information and documentation. Explain program and enrollment information clearly while following established procedures and privacy requirements.

Provided technical support in a regulated healthcare environment and helped users navigate technical issues. Tracked support tickets and maintained clear notes to support follow-up and resolution.

Logged enterprise incidents and documented issue details to support tracking and escalation. Escalated potential security incidents and recorded information for follow-up and root-cause review.

Assisted customers through written chat support, responding to questions with clear and professional communication. Documented customer interactions and followed established procedures to support timely inquiry resolution.

Maintained accurate transaction logs and compliance-related documentation. Followed established workflows and supported operational risk reduction through consistent recordkeeping.

In progress toward the ISC2 Certified in Governance, Risk and Compliance (CGRC) certification.

Earned the CompTIA Security+ certification, validating foundational skills in cybersecurity.

Completed the Google Cybersecurity Professional Certificate, covering security concepts and tools.

Completed the Google AI Essentials certification, covering fundamental AI concepts.

Completed the IBM AI Essentials certification, covering fundamental AI concepts.

Completed the Google Project Management Professional Certificate, covering project management principles.