Jacob Campbell

I am a dedicated and results-driven support professional with over 10 years of progressive experience, including more than 8 years in managing and leading support teams. My focus has always been on delivering exceptional customer support and driving operational efficiencies. I have a stellar record of building teams, streamlining operations, enhancing customer trust, and improving team performance.

At Mailchimp, I led a distributed team, ensuring seamless collaboration and efficient workflow. I spearheaded initiatives that reduced Average First Reply Time by 20% and successfully executed a ticketing system migration for a high-volume team. My strategic guidance has consistently driven initiatives to optimize processes and mitigate risks, making me a key player in cross-functional product teams.

With a Bachelor of Fine Arts in Web Design and Interactive Media, I possess a unique blend of technical and creative skills. I am proficient in various technical tools including Salesforce, Looker, SQL, HTML, CSS, and more, which I leverage to create insightful dashboards and enhance user experiences. I am passionate about fostering a culture of compliance awareness and continuous improvement within my teams.