Whitney Fillip

I’m a customer service professional with experience delivering exceptional support and ensuring customer satisfaction across multiple channels. I bring strong conflict resolution, relationship building, and problem-solving skills, with a focus on empathy, attention to detail, and effective multitasking.

In my current role in customer support, I provided inbound assistance during financial institution system migrations, helping customers through Online and Mobile Banking post-conversion enrollment, first-time sign-on, username retrieval, and password reset processes. I also used digital tools to unlock accounts, reset passwords, view/update delivery methods, end user sessions, and guide customers with navigation and troubleshooting.

Previously, I supported healthcare and remote customers by processing orders accurately, verifying insurance benefits to reduce authorization delays, and maintaining HIPAA-compliant records. I handled billing inquiries, payment processing, refunds, order adjustments, and account updates while meeting SLA expectations and documenting interactions in CRM systems for quality assurance and continuous improvement.

I’m comfortable working at volume (100+ interactions daily or 100+ calls per day), escalating complex issues with detailed documentation, and maintaining high quality scores (90% or higher). I’m motivated by helping customers confidently understand their options, reconnect services, and retain trust through clear, compliant, and timely support.