Michelle Kim

Led the onboarding and configuration for $1M+ SaaS contracts with U.S. State Governmental agencies, ensuring compliance with data and permitting regulations. Managed complex project scopes, timelines, and documentation deliverables across stakeholder groups.

Managed 30+ SMB/Enterprise accounts, delivering projects within an agreed SLA of 95% on-time rate. Diagnosed and resolved 50+ API integration issues using Postman, Heroku, BigQuery, and internal tooling.

Reviewed over 650 websites and Google Ads weekly, ensuring accuracy and adherence to client guidelines. Consistently met and exceeded production standards with a 99% accuracy rate.

Managed 50+ SMB/Enterprise healthcare accounts, ensuring an EHR go-live success rate of 98%. Owned the vendor relationship post-sale, acting as the technical point of contact and advocate for clients.

Delivered Tier-1 support ticket quota of 100/week, ensuring a 24-hour response SLA via email, phone, and screenshare. Investigated cases using internal tools and collaborated with Product and Engineering teams to identify customer-requested features.

Transcribed over 3,000 patient histories, vitals, and physical exam findings into the EMR system. Coordinated patient appointments, managed patient flow, and collected biopsy specimens.

Accurately recorded patients’ family, social, past medical history, review of systems, physical exam, MDM process, final impression, and disposition plans into an EMR. Documented more than 2,000 patient’s medical records while working beside clinicians.

Accurately recorded patients’ family, social, past medical history, review of systems, physical exam, MDM process, final impression, and disposition plans into an EMR. Documented more than 2,000 patient’s medical records while working beside clinicians.

Completed a Bachelor of Arts in Biology, gaining foundational knowledge in biological sciences. Focused on core concepts and principles within the field.