Open to opportunities

Celeste Carrington

@celestecarrington

Message

I coordinate customer onboarding and cross-functional workflows that drive successful adoption.

United States

Message

What I'm looking for

I'm looking for implementation, project coordination, customer onboarding, or customer success work where I can guide customers through complex workflows, partner across teams, improve processes, and support successful adoption.

At Figure Lending, I manage 30–50 customer accounts through loan application and funding, guiding documentation, onboarding, and milestone completion while maintaining SLA compliance and a 4.5/5 customer satisfaction rating.

I've coordinated customer and operational workflows across Figure Lending, Charter Communications, and Apple, partnering with underwriting, operations, sales, technical support, and internal stakeholders to resolve issues and keep work moving.

At Apple, I supported one of the company’s highest-volume retail locations, managed inventory valued in the millions, trained new team members, and helped serve more than 500 customer interactions daily.

My background also includes healthcare administration at Mount Sinai, Inova Health System, and CityMD, where I managed scheduling, confidential records, patient communication, insurance details, and HIPAA-compliant workflows. I bring organized customer coordination, documentation, troubleshooting, and process improvement to technical implementation and customer success work.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Coordinator

Current

Figure Lending

May 2026 - Present (4 months)

Managed a portfolio of 30-50 customer accounts throughout the loan lifecycle, ensuring SLA compliance and resolving implementation obstacles. Maintained a 4.5/5 customer satisfaction rating through proactive communication and relationship management.

CSP CSP Lead Portal Workday Notion Copilot CRM Customer Onboarding Project Coordination SLA Troubleshooting

Customer Solutions Specialist

Charter Communications

Oct 2025 - Jun 2026 (8 months)

Assisted customers with service solutions while identifying opportunities to improve the customer
experience. Resolved complex account issues through research, troubleshooting, and collaboration with internal departments. Maintained accurate documentation while managing multiple customer interactions in a fast-paced environment Ensured compliance with company policies and performance expectations.

Operations Specialist

Apple

Nov 2021 - Jan 2026 (4 years 2 months)

Coordinated cross-functional operational workflows at a high-volume Apple retail location, partnering with Sales, Technical Support, to resolve customer issues and ensure seamless service delivery. Managed multimillion-dollar inventory, trained and mentored team members, supported 50+ daily customer interactions, maintained process compliance, and improved workflow efficiency and customer outcomes

Administrative Assistant

Mount Sinai Medical System.

Sep 2020 - Dec 2020 (3 months)

Coordinated administrative workflows for clinical departments. Scheduled appointments, maintained patient records, and supported providers with daily operations. Managed confidential documentation while ensuring compliance with HIPAA regulations.

Administrative Assistant

Inova Health

Jan 2020 - Apr 2020 (3 months)

Supported administrative operations within a busy healthcare environment. Coordinated schedules, documentation, and communication between patients and clinical staff. Assisted with workflow improvements and daily office operations.

Patient Coordinator

Mount Sinai Medical System

Jul 2019 - Jan 2020 (6 months)

Scheduled and office visits, procedures, and outpatient surgeries for high-volume OBGYN practice Handled 50+ daily calls from patients, physicians with professionalism and efficiency Reviewed charts and communicated updates to ensure accurate information flow between patients and providers Maintained patient confidentiality and safeguarded health information in compliance with HIPAA standards

Patient Care Representative

City MD

Jul 2018 - Jul 2019 (1 year)

Served as first point of contact for 80+ patients daily, managing check-in and intake process Processed insurance details, verified eligibility, and partnered with Finance to resolve billing inquiries Balanced high-volume front desk operations while ensuring a welcoming and supportive patient experience.