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Monique Gresham

@moniquegresham

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Experienced Implementation Manager driving healthcare technology transformations.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my healthcare technology expertise to drive impactful implementations while fostering a collaborative and innovative work environment.

I am an Implementation Manager with over 10 years of experience in healthcare technology, dedicated to driving digital health deployments that enhance clinical outcomes and reduce burnout. My journey has equipped me with a unique blend of clinical empathy and technical expertise, allowing me to transform complex clinical workflows into scalable software solutions. I lead SaaS implementations from kickoff to go-live, ensuring that platform configurations align with real-world patient care while managing stakeholder expectations for long-term user adoption.

Throughout my career, I have successfully managed the implementation lifecycle for various healthcare solutions, including data archiving and intraoperative documentation systems. My role as a Clinical Implementation Manager at MediQuant involved overseeing the entire implementation process, where I increased client satisfaction scores by 18% through structured training and support. As a former Occupational Therapist, I bring a deep understanding of clinical needs, which I leverage to optimize documentation processes and enhance interdisciplinary collaboration.

Experience

Work history, roles, and key accomplishments

Current

Independent Healthcare Implementation Consultant

Current

Self-Employed

Mar 2024 - Present (1 year 3 months)

Led end-to-end implementations for ambulatory/post-acute clients, including configuration, testing, and clinician training. Translated clinical documentation workflows into tailored platform configurations to streamline usability and adoption.

Configuration Testing Workflow Optimization System Implementation

Clinical Implementation Manager

MediQuant

Dec 2022 - Mar 2024 (1 year 3 months)

Managed implementation lifecycle for data archiving solutions across hospitals, owning kickoff, testing, training, and adoption phases. Acted as the single point of contact for client success during rollout and ongoing configuration updates.

Implementation Management Client Success Training

Senior Clinical Consultant

Oracle Cerner

Mar 2021 - Dec 2022 (1 year 9 months)

Spearheaded deployment of intraoperative documentation solutions across VA hospitals, guiding customers from build to go-live. Conducted onsite and remote training for 100+ clinicians using adult learning principles to boost confidence and retention.

Deployment Agile Methodologies Configuration Management

Occupational Therapist

AMITA Health

Jun 2014 - May 2021 (6 years 11 months)

Served as an internal champion for documentation optimization and EHR adoption. Trained clinical staff and implemented process changes that cut charting time and boosted interdisciplinary collaboration.

EHR Process Improvement Interdisciplinary Collaboration

Rehabilitation Liaison

Rush University Medical Center

Jan 2018 - Jul 2020 (2 years 6 months)

Coordinated complex care transitions and referrals across inpatient rehab and acute teams. Led implementation of new patient tracking processes, improving rehab admissions by 15% and reducing LOS.

Care Coordination Admissions Improvement

Education

Degrees, certifications, and relevant coursework

Cleveland State University

Master of Occupational Therapy, Occupational Therapy

Completed a Master's degree focusing on occupational therapy principles and practices. Gained advanced knowledge in patient assessment, intervention strategies, and rehabilitation techniques.

Ursuline College

Bachelor of Science, Biology

Pursued a Bachelor of Science degree with a specialization in Biology. Developed a strong foundation in biological sciences, including cellular biology, genetics, and ecology.