Open to opportunities

Michelle Itindi

@michelleitindi

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Certified Scrum Product Owner with a passion for product strategy.

Kenya

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What I'm looking for

I seek a role that fosters collaboration and innovation, allowing me to drive impactful product strategies.

As a Certified Scrum Product Owner with over two years of experience, I have a proven track record of driving product strategy and development for digital solutions. My ability to translate complex customer needs into actionable requirements has enabled me to manage product backlogs effectively and collaborate with cross-functional teams to deliver impactful outcomes. At Kwara, I defined and owned the product roadmap for the NeobankApp, launching features that increased transactional revenue by 20% month-over-month and grew the user base by over 10,000 users.

My technical background in web development and API integrations, coupled with my skills in stakeholder engagement and agile methodologies, has allowed me to lead successful product launches and optimize workflows. I have implemented significant features such as COBO and POBO integrations, generating substantial monthly revenue across numerous credit unions. My commitment to user satisfaction is evident in my research-driven approach, which has led to a 25% increase in user retention and satisfaction through targeted product enhancements.

Experience

Work history, roles, and key accomplishments

Product Owner II

Kwara

Feb 2023 - Jan 2025 (1 year 11 months)

As a Product Owner II at Kwara, I collaborated with stakeholders across six countries to define and own the product roadmap for the NeobankApp, launching features that increased transactional revenue by 20% and grew the user base by over 10,000 users. I utilized SQL for data extraction and validation, managed risks, and implemented integrations that generated significant monthly revenue.

Product Roadmapping SQL Stakeholder Engagement Agile Methodologies Risk Management Data Analysis Scrum

UX Researcher

Kwara

Jul 2022 - Jun 2023 (11 months)

In my role as a UX Researcher at Kwara, I conducted comprehensive product discovery through surveys and customer interviews, leading to a 25% increase in user satisfaction. I oversaw foundational research for the NeobankApp, identifying core user requirements for a successful launch.

User Research Data Analysis Competitive Analysis UX Design Survey Analysis Stakeholder Engagement Product Analytics Customer Satisfaction

UX Associate

Kwara

Apr 2022 - Jul 2022 (3 months)

As a UX Associate at Kwara, I established a feedback-driven UX process, optimizing team workflows by 40% and boosting user satisfaction by 30% through strategic UI enhancements. I supported development teams with actionable user stories and acceptance criteria.

UX Design User Testing Workflow Optimization Prototyping Figma Human Centered Design

Web Development Track Lead

Google Developer Student Clubs

Jan 2021 - Sep 2021 (8 months)

As a Web Development Track Lead, I led a team of 120 students, organizing workshops to teach web development fundamentals. I managed major projects, mentoring students to enhance their technical skills and employability.

Team Leadership Workshop Organization Web Development Mentoring Project Management Technical Training Curriculum Development Student Engagement JavaScript

Education

Degrees, certifications, and relevant coursework

The Catholic University of Eastern Africa

Bachelor of Science, Computer Science

2018 - 2025

Pursuing a Bachelor of Science in Computer Science, focusing on software development, data structures, and algorithms. Engaged in various projects that enhance technical skills and practical application of computer science principles.