BILHA Mwangi
@bilhamwangi
Results-driven Product Manager and Certified Scrum Master.
What I'm looking for
I am a results-driven Product Manager, Marketing Manager, and Certified Scrum Master with over three years of experience in product lifecycle management, digital marketing, agile methodologies, and team leadership. My proven expertise includes increasing product adoption by 20%, improving customer engagement by 25%, and reducing churn by 14% Year over Year. I excel at managing cross-functional teams and optimizing product strategies to align with business goals and drive growth.
Throughout my career, I have successfully leveraged data analytics and customer insights to enhance market positioning and user experience. Notable achievements include spearheading the Youth Digital Solution project, which drove a 30% increase in digital engagement, and implementing a digital onboarding campaign that boosted customer acquisition by 10%. I am passionate about driving impactful product innovations and marketing strategies, and I am currently seeking a remote opportunity to further my career.
Experience
Work history, roles, and key accomplishments
Product Manager
Absa Bank Kenya
Oct 2023 - Present (1 year 8 months)
As a Product Manager, I develop and launch data-driven product strategies, leading initiatives that increase adoption and engagement. I spearhead projects aimed at reducing churn and enhancing digital solutions, while coaching teams on Agile best practices.
Graduate Management Trainee
Absa Bank Kenya
Apr 2022 - Sep 2023 (1 year 5 months)
In my role as a Graduate Management Trainee, I focused on improving customer satisfaction through tailored engagement strategies and educational content, while also reactivating dormant accounts to boost retention rates.
Client Service & Operations Assistant
Cytonn Investments
Sep 2021 - Apr 2022 (7 months)
As a Client Service & Operations Assistant, I managed and processed investor claims efficiently, significantly reducing processing time and enhancing customer loyalty through proactive communication.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Real Estate
2016 - 2020
Studied Real Estate, focusing on property management, valuation, and investment analysis. Developed skills in market research and property development, preparing for a career in the real estate industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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